Deputy Store Manager - Home

Majid Al Futtaim; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Friendly environment

Diverse colleagues

Leadership development

Job summary

Majid Al Futtaim Lifestyle is recruiting a Deputy Store Manager to support daily operations, lead a high-performing team, and ensure exceptional customer experiences. The candidate will drive sales, maintain brand standards, and coordinate with cross-functional teams to execute promotions and initiatives.

The role requires 4–5 years of experience in retail and a high school diploma, with added advantage for related retail qualifications.

Qualifications

• Diploma or high school certificate required.
• Retail related qualification is an added advantage.
• Minimum 4-5 years of industry experience.

Responsibilities

• Lead the team to deliver excellent customer service and brand standards.
• Drive sales and achieve KPIs with the store team.
• Coordinate with Marketing, Buying and Planning for promotions and events.
• Ensure smooth store operations in the store manager's absence.
• Maintain compliance with company policies and stock control.

Skills

Customer service

Team leadership

Sales driven

Education

High school diploma

Retail related qualification (advantage)

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

REQUIREMENTS

• Diploma - High school certificate
• Qualification in Retail related field is an added advantage
• Minimum 4-5 years’ industry experience

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.