Assistant Store Manager: Drive Sales & Customer Experience

Majid Al Futtaim; Riyadh; On-site; SAR 70,000 - 140,000; Full time

Benefits offered by this job

Friendly work environment

Diverse and talented colleagues

Leadership Model guidance

Job summary

Majid Al Futtaim Lifestyle in Saudi Arabia is seeking an Assistant Store Manager to support the Store Manager in daily operations, drive sales targets, and develop the store team to maximize profitability while maintaining brand standards and an excellent customer experience.

The Deputy will cover store operations in the manager’s absence, work with Marketing, Buying and Planning, and ensure compliance with company policies while minimizing stock loss and delivering compelling promotions.

Qualifications

• Diploma - High school certificate.
• Retail-related qualification is an added advantage.
• Minimum 4-5 years’ industry experience.

Responsibilities

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

Skills

Customer service

Team leadership

Communication

Sales optimization

Brand awareness

KPI targets

Education

High school diploma

Retail-related qualification

Job description

Majid Al Futtaim Lifestyle in Saudi Arabia is seeking an Assistant Store Manager to support the Store Manager in daily operations, drive sales targets, and develop the store team to maximize profitability while maintaining brand standards and an excellent customer experience.

The Deputy will cover store operations in the manager’s absence, work with Marketing, Buying and Planning, and ensure compliance with company policies while minimizing stock loss and delivering compelling promotions.