Deputy Store Manager - Crate&Barrel

Majid Al Futtaim; Riyadh; On-site; SAR 100,000 - 140,000; Full time

Benefits offered by this job

Friendly environment

Positive vibes

Leadership Model

Job summary

Majid Al Futtaim Holding is seeking a Deputy Store Manager for Majid Al Futtaim Lifestyle | Operations in Riyadh. You will support the Store Manager in day-to-day operations, drive sales, and lead store teams to deliver outstanding customer experiences while maintaining brand and company image.

The role requires 4-5 years of industry experience and a high school diploma, withRetail-related qualifications seen as an advantage.

Qualifications

• Diploma - High school certificate.
• Qualification in Retail related field is an added advantage.
• Minimum 4-5 years’ industry experience.

Responsibilities

• Lead the team in excellent customer service standards and enable exceptional customer experiences through CX standards and understanding of customer needs.
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvements through KPI targets.
• Manage and implement all sales promotions and brand activities, communicating with support teams to maximize sales.
• Maximize sales opportunities through clear communication with Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager and handle disruptions promptly.
• Implement and maintain compliance to company policies and minimize stock loss and damage.

Skills

Customer service

Team leadership

Sales skills

Communication

Education

High school diploma

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

REQUIREMENTS

• Diploma - High school certificate
• Qualification in Retail related field is an added advantage
• Minimum 4-5 years’ industry experience

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.