Deputy Store Manager - Fashion and Lifestyle Retail

Majid Al Futtaim; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Majid Al Futtaim Lifestyle in Riyadh, Saudi Arabia is seeking an experienced Deputy Store Manager to support its fashion and lifestyle retail operations. Working with the Store Manager, this role focuses on driving sales performance, developing store teams, maintaining standards, and delivering exceptional customer experiences.

The ideal candidate has 4–5 years of relevant retail leadership experience, strong management skills, and the ability to sustain business continuity in the Store

Qualifications

• Minimum 4-5 years of relevant industry experience.
• Strong management and retail team coordination skills.
• Ability to support sales targets and monitor KPIs.
• Knowledge of customer experience standards and retail service practices.

Responsibilities

• Oversee daily store operations in collaboration with the Store Manager.
• Coordinate store activities to maintain efficient operations and consistent service delivery.
• Take responsibility for store operations and workforce management during the Store Manager's absence.
• Ensure adherence to company policies, brand guidelines, and stock accuracy.
• Lead store teams to deliver high standards of customer service and achieve sales targets.
• Support promotions, brand initiatives, and coordination with Buying & Planning teams.

Skills

Leadership

Retail Operations

Sales Targeting

Customer Service

Team Development

Store Compliance

Education

High School Diploma

Job description

Deputy Store Manager - Fashion and Lifestyle Retail Job Snapshot - Role: Deputy Store Manager - Location: Riyadh, Saudi Arabia - Industry: Retail - Function: Retail - Experience: Minimum 4-5 years - Job Type: Full Time - Work Arrangement: On-site

Majid Al Futtaim Lifestyle is seeking an experienced Deputy Store Manager to support its retail operations in Riyadh, Saudi Arabia. The role focuses on driving sales performance, developing store teams, maintaining operational standards, and delivering exceptional customer experiences. Working closely with the Store Manager, the Deputy Store Manager will support daily store operations, help achieve sales targets, coordinate promotional activities, and maintain compliance with company policies and brand guidelines. The successful candidate will also assume responsibility for managing store operations and the workforce during the Store Manager 's absence, ensuring business continuity and the consistent delivery of customer service standards. This position requires a minimum of 4-5 years of relevant industry experience, strong management skills, and the ability to contribute to commercial performance and operational efficiency.

Job Details - Country: Saudi Arabia - City: Riyadh - Industry: Retail - Function: Retail - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Store Operations and Management

• Support the Store Manager in overseeing daily retail store operations.
• Coordinate store activities to maintain efficient operations and consistent service delivery.
• Take responsibility for store operations and workforce management during the Store Manager 's absence.
• Identify potential operational disruptions and take timely action to address them.
• Ensure daily store activities align with Majid Al Futtaim Lifestyle business objectives.
• Support the implementation of established company policies and operating procedures.
• Maintain an organized, professional, and customer-focused retail environment.

Sales Performance and Business Development

• Support the achievement of assigned store sales targets and performance objectives.
• Monitor relevant key performance indicators to identify opportunities for improvement.
• Encourage store employees to maintain a proactive and results-oriented approach to sales.
• Identify opportunities to increase sales and strengthen overall business performance.
• Use customer insights, sales observations, and market awareness to support commercial decisions.
• Coordinate with the Store Manager on initiatives designed to improve sales results.
• Contribute to the profitability and commercial success of the store.

Customer Service and Experience

• Lead store teams in delivering high standards of customer service.
• Ensure customer interactions align with company and brand customer experience standards.
• Support employees in understanding individual customer needs and preferences.
• Maintain awareness of current retail trends and competitor activities that may influence customer expectations.
• Promote a customer-focused approach across all store operations.
• Guide team members in delivering professional, attentive, and consistent service.
• Contribute to memorable shopping experiences that encourage customer satisfaction and repeat visits.

Store Team Leadership and Development

• Support the Store Manager in supervising and developing store employees.
• Provide day-to-day guidance to maintain customer service and operational standards.
• Encourage teamwork, accountability, and consistent employee performance.
• Communicate sales priorities and customer experience expectations to team members.
• Support employees in understanding brand requirements and service procedures.
• Lead by example through professional conduct and a customer-focused approach.
• Help maintain effective store operations through clear communication and team coordination.

Sales Promotions and Brand Activities

• Manage and implement assigned sales promotions and in-store brand activities.
• Ensure promotional initiatives are executed in accordance with company and brand guidelines.
• Coordinate relevant promotional information with internal support teams.
• Communicate sales campaign requirements to store employees.
• Support promotional activities designed to increase customer engagement and sales.
• Monitor the implementation of store promotions and identify operational concerns.
• Work with relevant departments to maximize sales opportunities arising from promotional initiatives.

Buying and Planning Coordination

• Maintain effective communication with the Buying and Planning Departments.
• Share relevant observations regarding customer preferences and merchandise demand.
• Communicate opportunities that may support improved sales performance.
• Coordinate with support teams on product-related and commercial matters.
• Provide relevant feedback to assist business planning and retail decision-making.
• Support consistent communication between store operations and internal business functions.

Marketing and Stakeholder Relationships

• Build and maintain professional relationships with internal support teams.
• Provide relevant feedback to Marketing, Buying, and Planning stakeholders.
• Coordinate information relating to promotional activities and store performance.
• Communicate operational requirements that may affect customer experience or sales results.
• Support effective cooperation between the store and relevant departments.
• Contribute to timely resolution of matters requiring cross-functional coordination.

Store Compliance and Stock Loss Prevention

• Implement and maintain compliance with company policies and operational guidelines.
• Monitor store activities to help minimize stock loss and merchandise damage.
• Ensure employees follow established procedures for responsible merchandise handling.
• Identify potential compliance concerns and communicate them through appropriate channels.
• Support consistent application of store operating standards.
• Maintain awareness of operational practices affecting inventory protection and store performance.
• Contribute to a secure and well-managed retail environment.

Business Continuity and Operational Problem-Solving

• Maintain smooth store operations during the Store Manager 's absence.
• Respond promptly to operational issues that may disrupt business activities.
• Coordinate with employees and support teams to address store requirements.
• Apply practical management judgment when resolving daily operational concerns.
• Escalate matters requiring additional management attention when appropriate.
• Maintain consistent customer service and operational performance during changing business conditions.

Qualifications and Experience

• High School Certificate or Diploma.
• A qualification in a retail-related field is an added advantage.
• Minimum 4-5 years of relevant industry experience.
• Strong management and retail team coordination skills.
• Understanding of retail store operations and customer service standards.
• Ability to support sales targets and monitor key performance indicators.
• Knowledge of customer experience standards and retail service practices.
• Awareness of retail trends and competitor activities.
• Ability to coordinate sales promotions and brand initiatives.
• Strong communication and stakeholder relationship management skills.
• Ability to maintain store operations during the Store Manager 's absence.
• Understanding of company policy compliance and stock loss prevention.
• Ability to address operational disruptions professionally and efficiently.
• Strong customer service orientation and commercial awareness.

Skills and Competencies

Retail Store Operations

• Daily store operations management.
• Deputy store leadership.
• Store workforce coordination.
• Operational planning and execution.
• Business continuity support.
• Company policy implementation.
• Store compliance monitoring.
• Stock loss and damage prevention.

Sales and Commercial Performance

• Sales target achievement.
• Retail KPI monitoring.
• Sales performance improvement.
• Customer engagement.
• Commercial opportunity identification.
• Promotional campaign execution.
• Brand activity coordination.
• Retail trend and competitor awareness.

Customer Experience and Team Leadership

• Customer service excellence.
• Customer experience standards.
• Retail team supervision.
• Employee guidance and development.
• Customer needs assessment.
• Team performance coordination.
• Customer-focused decision-making.

Stakeholder and Business Coordination

• Marketing team collaboration.
• Buying and Planning coordination.
• Commercial feedback communication.
• Internal stakeholder relationship management.
• Cross-functional coordination.
• Operational issue resolution.

Professional Competencies

• Leadership and accountability.
• Strong management skills.
• Commercial awareness.
• Effective communication.
• Customer service orientation.
• Problem-solving and decision-making.
• Planning and prioritization.
• Teamwork and collaboration.
• Adaptability to operational