Store Manager - Fashion and Lifestyle Retail

Majid Al Futtaim; Riyadh; Presencial; SAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Majid Al Futtaim Lifestyle in Riyadh, Saudi Arabia, is seeking an experienced Store Manager to lead its fashion and lifestyle retail store. You will drive sales, maximize profitability, and develop a high-performing team while ensuring brand standards and a superb customer experience.

The role requires 4-5 years in retail with proven leadership and commercial acumen. The Store Manager will oversee daily operations, ensure compliance with company policies, health and safety, and security

Formación

• 4-5 years of relevant retail industry experience with a managerial background.
• Proven track record of maximizing business performance.
• Experience managing retail store operations and supporting sales target achievement.
• Ability to lead, coach, and develop store teams.
• Good understanding of key customer segments and their purchasing needs.

Responsabilidades

• Take overall responsibility for daily store management.
• Lead store teams to achieve objectives and service standards.
• Plan and oversee store activities per Majid Al Futtaim Lifestyle policies.
• Drive sales targets and profitability.
• Monitor stock levels and stocktaking processes.
• Ensure compliance with health, safety and security requirements.

Conocimientos

Store leadership

Retail operations

Sales target achievement

Team coaching

Commercial judgment

Descripción del empleo

Store Manager - Fashion and Lifestyle Retail Job Snapshot - Role: Store Manager - Location: Riyadh, Saudi Arabia - Industry: Retail - Function: Retail - Experience: 4-5 years - Job Type: Full Time - Work Arrangement: On-site

Majid Al Futtaim Lifestyle is seeking an experienced Store Manager to lead its retail store operations in Riyadh, Saudi Arabia. The role is responsible for achieving sales targets, maximizing profitability, developing store teams, maintaining brand standards, and delivering an exceptional customer experience. The Store Manager will oversee daily store operations and workforce performance while ensuring compliance with company policies, health and safety requirements, security procedures, and operational standards. The successful candidate will bring 4-5 years of relevant industry experience with a managerial background, a proven ability to improve business performance, and strong leadership and commercial decision-making skills.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: Retail
• Function: Retail
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

• Take overall responsibility for the daily management and performance of the retail store.
• Lead store teams to achieve operational objectives and maintain consistent service standards.
• Plan, organize, and oversee store activities in accordance with Majid Al Futtaim Lifestyle policies.
• Ensure store processes are carried out efficiently and consistently.
• Maintain accountability for store personnel, company assets, funds, and operational records.
• Identify operational priorities and coordinate the resources required to address them.
• Make timely decisions to support smooth store operations and business performance.
• Drive the achievement of assigned store sales targets and business objectives.
• Identify opportunities to increase store traffic, attract new customers, and improve profitability.
• Develop practical action plans to strengthen sales performance.
• Monitor store and brand performance to identify areas requiring improvement.
• Review best-selling products and slow-moving merchandise to support sales decisions.
• Use stock performance information to identify opportunities for improved commercial results.
• Encourage innovative approaches to customer engagement and revenue growth.
• Maintain a strong focus on achieving sustainable store performance.
• Ensure all store employees consistently deliver high standards of customer service.
• Promote a customer-focused culture throughout the store.
• Guide team members in understanding the needs and preferences of key customer segments.
• Ensure customer service practices align with Majid Al Futtaim guidelines and brand expectations.
• Monitor service quality and address opportunities for improvement.
• Support store teams in providing knowledgeable and professional customer assistance.
• Contribute to a welcoming shopping environment that encourages customer satisfaction and repeat visits.
• Lead, coach, train, and mentor store employees to improve individual and team performance.
• Develop team knowledge of products, brands, customer service, and retail operations.
• Provide guidance to employees on operational procedures and service expectations.
• Support the development of a capable and customer-focused retail workforce.
• Encourage teamwork, accountability, and consistent performance.
• Help employees understand the main customer segments and their shopping requirements.
• Provide practical direction to strengthen service delivery and store results.
• Monitor stock levels to support product availability and effective store operations.
• Review best-selling and slow-moving merchandise to identify sales opportunities.
• Oversee stockroom organization and stock administration activities.
• Plan and manage stock-taking processes in accordance with company procedures.
• Evaluate merchandise performance and communicate relevant observations to business teams.
• Identify stock-related concerns that may affect sales or operational efficiency.
• Coordinate appropriate actions to support merchandise management and store profitability.
• Oversee store cash intake and cash handling processes.
• Ensure company procedures for safeguarding funds and property are followed.
• Maintain accountability for accurate and compliant financial handling within store operations.
• Monitor adherence to established sales and record-keeping procedures.
• Address operational concerns involving cash handling or store assets through appropriate internal processes.
• Promote responsible handling of company resources among store employees.
• Ensure store operations comply with company health and safety requirements.
• Monitor adherence to security policies and operational compliance standards.
• Ensure employees follow established personnel, sales, and record-keeping procedures.
• Maintain appropriate controls over company funds, stock, and property.
• Identify potential compliance concerns and take appropriate action.
• Escalate relevant issues to the Excellence and Compliance team in a timely manner.
• Promote consistent application of company policies across the store workforce.
• Analyze store performance to identify commercial opportunities and operational challenges.
• Provide relevant feedback to the Operations, Buying, and Planning Departments.
• Share observations regarding product performance, merchandise ranges, and pricing.
• Monitor competitive activities and identify potential opportunities for business improvement.
• Use sales and stock information to support recommendations and action plans.
• Communicate relevant customer preferences and market observations to internal stakeholders.
• Contribute to informed decisions that support store performance and profitability.
• Identify critical operational priorities and activities requiring timely decisions.
• Engage the appropriate stakeholders to resolve business and operational matters.
• Coordinate with relevant departments to support effective store management.
• Make informed decisions within the responsibilities of the Store Manager role.
• Recognize when issues require escalation to higher management.
• Communicate operational priorities and business concerns clearly.
• Maintain accountability for decisions affecting store operations, service quality, and team performance.

Qualifications and Experience

• 4-5 years of relevant retail industry experience with a managerial background.
• Proven track record of maximizing business performance.
• Experience managing retail store operations and supporting sales target achievement.
• Ability to lead, coach, and develop store teams.
• Good understanding of key customer segments and their purchasing needs.
• Ability to communicate customer insights and service expectations to team members.
• Knowledge of retail stock management, stock-taking, and merchandise performance.
• Understanding of store cash handling, security, and operational procedures.
• Ability to identify critical business priorities and coordinate timely decisions.
• Strong commercial judgment and willingness to make difficult decisions when required.
• Ability to determine when to act independently and when to
• Strong organizational, analytical, and stakeholder management abilities.
• Commitment to customer service excellence, profitability, and operational compliance.

Skills and Competencies

Retail Store Management

• Daily store operations management.
• Retail team leadership and supervision.
• Store performance monitoring.
• Operational planning and execution.
• Store policy and procedure compliance.
• Cash handling oversight.
• Stockroom and stock-taking administration.
• Company asset protection.

Sales and Commercial Performance

• Sales target achievement.
• Store profitability management.
• Customer traffic development.
• Retail performance analysis.
• Best-seller and slow-moving stock monitoring.
• Merchandise and product performance evaluation.
• Pricing and competitive activity feedback.
• Commercial action planning.

Customer Experience and Team Development

• Customer service leadership.
• Customer segment understanding.
• Retail employee coaching and mentoring.
• Brand and product knowledge development.
• Team performance improvement.
• Customer-focused decision-making.
• Store service quality management.

Governance and Operational Compliance

• Retail health and safety compliance.
• Store security procedures.
• Financial and cash handling controls.
• Personnel and record-keeping procedures.
• Compliance issue identification and escalation.
• Operational risk awareness.

Professional Competencies

• Leadership and accountability.
• Commercial awareness.
• Analytical thinking.
• Sound business judgment.
• Effective decision-making.
• Stakeholder coordination.
• Team coaching and development.
• Problem-solving.
• Planning and prioritization.
• Customer service orientation.
• Results-driven management.
• Professional communication.

What We Offer

Majid Al Futtaim offers a friendly and collaborative working environment where employees contribute to shared business objectives and memorable customer experiences. Employees are part of a diverse workforce of more than 50,000 colleagues guided by the Majid Al Futtaim Leadership Model. This Store Manager opportunity provides responsibility for retail operations, team development, customer service performance, and commercial results within Majid Al Futtaim Lifestyle.

About Majid Al Futtaim Lifestyle

Majid Al Futtaim is a regional developer and operator of shopping malls, retail businesses, communities, and entertainment destinations across the Middle East, North Africa, and Central Asia. The Group operates in 18 countries and reports revenues exceeding US$11 billion. Its recognized brands and destinations include Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas. Majid Al Futtaim Lifestyle operates within the Group 's retail business, with store teams responsible for delivering customer service, achieving commercial objectives, and maintaining brand and operational standards. Majid Al Futtaim is committed to creating great moments for everyone, every day.