Area Manager - Lifestyle Retail Operations

Majid Al Futtaim; Riyadh; On-site; SAR 210,000 - 330,000; Full time

Job summary

Majid Al Futtaim Lifestyle in Riyadh is seeking an experienced Area Manager to oversee multi-store retail operations and drive sales performance while upholding high customer service standards. You will lead Store Managers, shape merchandising, and ensure brand alignment across locations.

This on-site role requires senior retail operations expertise, strategic planning, and strong leadership to improve performance across stores in Riyadh, Saudi Arabia.

Qualifications

• Minimum 7 years of experience in retail operations.
• At least 3 years of experience in a Store Management role.
• Strong understanding of retail store operations, commercial performance, and customer service.

Responsibilities

• Oversee store operations within the assigned area, ensuring alignment with brand strategy.
• Monitor sales and operational performance to meet targets.
• Provide direction to Store Managers and support daily retail activities.
• Ensure stores are well presented and professionally maintained.
• Promote consistent operating practices across store teams.
• Lead and develop Store Managers and retail staff.

Skills

Retail operations

Store management

Commercial awareness

Inventory control

Leadership

Customer service

Education

High School Certificate

Retail-related qualification

Job description

Area Manager - Lifestyle Retail Operations Job Snapshot - Role: Area Manager - Location: Riyadh, Saudi Arabia - Industry: Retail - Function: Store-Branch Management - Experience: 7 years in retail operations, including at least 3 years in store management - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Majid Al Futtaim Lifestyle is seeking an experienced Area Manager to oversee retail store operations, strengthen sales performance, and maintain high customer service standards in Riyadh, Saudi Arabia. The Area Manager will provide leadership and operational direction to Store Managers and their teams, ensuring that stores consistently meet commercial targets, maintain excellent merchandising standards, and deliver an outstanding shopping experience. The role combines multi-store management, sales development, cost control, inventory oversight, and performance analysis. Working closely with the Brand Director, the Area Manager will identify opportunities for business improvement and support the successful execution of brand and company strategies. The ideal candidate will bring extensive retail operations experience, proven store management capabilities, and the commercial judgment needed to improve performance across multiple retail locations.

Job Details

Country: Saudi Arabia - City: Riyadh - Industry: Retail - Function: Store-Branch Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Retail Operations and Store Performance

• Oversee store operations within the assigned area, ensuring alignment with Majid Al Futtaim Lifestyle 's business objectives and brand strategy.
• Monitor sales and operational performance regularly to ensure established targets and expectations are achieved.
• Provide managerial direction to Store Managers and support effective execution of daily retail activities.
• Ensure stores are well organized, professionally maintained, and consistently presented to the required standards.
• Monitor operational challenges and work with Store Managers to implement appropriate improvements.
• Promote consistent operating practices and accountability across store teams.

Sales Growth and Commercial Development

• Drive the achievement of sales targets through proactive commercial planning and performance management.
• Develop and plan business initiatives that contribute to increased sales and overall business improvement.
• Review store sales results and identify opportunities to strengthen commercial performance.
• Guide Store Managers in implementing activities that support established sales objectives.
• Monitor progress against targets and recommend corrective actions where necessary.
• Maintain a commercially focused approach to improving store productivity and results.

Customer Experience and Service Standards

• Ensure customer service initiatives are implemented effectively across all assigned stores.
• Guide Store Managers in achieving key customer service priorities and performance goals.
• Promote an outstanding shopping experience in line with company and brand expectations.
• Ensure customer concerns are addressed promptly, professionally, and courteously.
• Monitor service standards and identify opportunities to improve customer satisfaction.
• Encourage store teams to maintain a consistent customer-focused approach.

Store Presentation and Merchandising

• Ensure stores maintain high standards of cleanliness, organization, and merchandise presentation.
• Monitor merchandising practices to ensure products are displayed appropriately.
• Work with Store Managers to maintain consistent store presentation standards.
• Identify and address operational or merchandising issues that may affect the customer experience.
• Support a professional retail environment that reflects brand expectations.

Financial and Inventory Control

• Monitor store cash flows, sales performance, cash sales receipts, and operating records.
• Review inventory control practices to support accurate stock management.
• Ensure store shrinkage remains within company guidelines.
• Promote appropriate stock control measures to protect company property and assets.
• Identify operational inefficiencies and opportunities to improve cost control.
• Support Store Managers in maintaining responsible financial and inventory management practices.

Store Management and Team Development

• Lead and guide Store Managers in delivering sales, operational, and customer service objectives.
• Provide direction on business priorities and expected performance standards.
• Support the development of store management teams in alignment with company strategy.
• Encourage effective teamwork, accountability, and consistent execution.
• Address performance challenges through regular monitoring and constructive guidance.
• Foster a results-oriented approach to store operations and customer service.

Trade Reviews and Performance Analysis

• Analyze store performance to identify commercial trends, operational challenges, and improvement opportunities.
• Participate in weekly and monthly trade reviews with the Brand Director.
• Provide analytical feedback on sales performance, store operations, and business results.
• Highlight areas requiring management attention or corrective action.
• Support business planning through performance observations and practical recommendations.
• Monitor the effectiveness of improvement initiatives against established goals.

Requirements

Education

• High School Certificate.
• A qualification in a retail-related field is an added advantage.

Professional Experience

• Minimum 7 years of experience in retail operations.
• At least 3 years of experience in a Store Management role.
• Strong understanding of retail store operations, commercial performance, and customer service.
• Experience managing sales targets, store presentation, inventory control, and operational standards.
• Ability to provide leadership and direction to Store Managers and retail teams.

Required Skills and Competencies

• Strong retail operations and store management capabilities.
• Commercial awareness and ability to drive sales performance.
• Understanding of inventory management, stock control, and shrinkage prevention.
• Ability to monitor cash flows, sales receipts, and operational records.
• Strong analytical skills for reviewing store performance and identifying improvement opportunities.
• Ability to maintain high merchandising and customer service standards.
• Effective leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to manage operational priorities across multiple stores.
• Customer-focused approach with a commitment to delivering an outstanding shopping experience.
• Ability to collaborate with Store Managers and the Brand Director to achieve business objectives.

Language Requirement

• English proficiency.

About Majid Al Futtaim Lifestyle

Majid Al Futtaim Lifestyle operates within Majid Al Futtaim 's retail business, with a focus on fashion and lifestyle retail experiences. The Area Manager will contribute to the performance of its retail operations by leading store management teams, strengthening commercial results, maintaining operational standards, and supporting customer satisfaction. This position offers an opportunity for an experienced retail professional to apply leadership, commercial planning, and operational management skills across multiple stores in Riyadh.