Deputy Store Manager - Lifestyle Retail

Majid Al Futtaim; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

Majid Al Futtaim Lifestyle in Riyadh is seeking an experienced Deputy Store Manager to support daily retail operations, drive sales, and deliver exceptional customer experiences. You will work closely with the Store Manager to lead the store team, uphold brand standards, and ensure operational compliance.

Responsibilities include coordinating promotions, monitoring KPIs, and collaborating with Marketing, Buying, and Planning teams to identify growth opportunities.

Qualifications

• Minimum 4-5 years of industry experience in retail store operations.
• Ability to support store leadership and operations when the Store Manager is unavailable.
• Strong management and leadership with a customer-focused approach.

Responsibilities

• Support the Store Manager in day-to-day retail operations and achieve objectives.
• Maintain store operations in line with brand guidelines and policies.
• Lead operations and workforce management during the Store Manager's absence.
• Drive sales performance and monitor KPIs to achieve targets.
• Collaborate with Marketing, Buying, and Planning teams to identify opportunities.

Skills

Leadership

Retail operations

Customer service

Communication

Brand standards

Education

High School Certificate or Diploma

Retail-related qualification

Job description

Deputy Store Manager - Lifestyle Retail Job Snapshot - Role: Deputy Store Manager - Location: Riyadh, Saudi Arabia - Industry: Retail - Function: Store-Branch Management - Experience: Minimum 4-5 years of industry experience - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Majid Al Futtaim Lifestyle is seeking an experienced Deputy Store Manager to support daily retail operations, drive sales performance, and deliver exceptional customer experiences in Riyadh, Saudi Arabia. Working closely with the Store Manager, the Deputy Store Manager will help lead and develop the store team, achieve sales targets, maintain brand standards, and ensure operational compliance. The role also involves coordinating sales promotions, monitoring key performance indicators, and collaborating with Marketing, Buying, and Planning teams to identify opportunities for business improvement. In the Store Manager 's absence, the Deputy Store Manager will take responsibility for store operations and workforce management, ensuring business continuity and consistent service standards. This opportunity is suited to a retail professional with strong management skills, commercial awareness, and a commitment to delivering outstanding customer service.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: Retail
• Function: Store-Branch Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Role Profile

• Support the Store Manager in overseeing day-to-day retail operations and achieving business objectives.
• Maintain efficient store operations in accordance with Majid Al Futtaim Lifestyle 's policies, procedures, and brand guidelines.
• Take responsibility for store operations and workforce management during the Store Manager 's absence.
• Address operational disruptions promptly to maintain business continuity.
• Support the implementation of store initiatives that improve efficiency, performance, and customer satisfaction.
• Ensure the store consistently reflects company and brand expectations.

Sales Performance and Commercial Growth

• Drive store sales performance and support the achievement of established revenue targets.
• Monitor key performance indicators (KPIs) and identify opportunities to improve commercial results.
• Encourage the store team to take a proactive approach to achieving sales objectives.
• Identify opportunities to increase sales and strengthen overall business performance.
• Coordinate with Buying and Planning teams to maximize available sales opportunities.
• Support commercial initiatives that contribute to store profitability and business growth.

Customer Experience and Service Excellence

• Lead by example in delivering excellent customer service.
• Ensure the store team understands and consistently applies company and brand customer experience standards.
• Guide employees in identifying individual customer needs and providing appropriate assistance.
• Promote a customer-focused approach that encourages satisfaction and repeat business.
• Maintain awareness of current retail trends and competitor activities to support service improvements.
• Encourage the highest levels of customer service throughout daily store operations.
• Address service‑related challenges and support the delivery of exceptional shopping experiences.

Store Team Leadership and Development

• Assist the Store Manager in leading, managing, and developing store employees.
• Provide clear direction on sales priorities, customer service expectations, and operational responsibilities.
• Encourage teamwork and accountability across store activities.
• Support employees in maintaining consistent performance and service standards.
• Guide the team during daily operations and assume leadership responsibilities when the Store Manager is unavailable.
• Promote a professional working environment focused on performance, collaboration, and customer satisfaction.

Sales Promotions and Brand Activities

• Manage and implement sales promotions and brand activities within the store.
• Ensure promotional initiatives that communicate effectively to employees and relevant support teams.
• Coordinate store activities to maximize sales opportunities during promotional periods.
• Maintain alignment between promotional execution and company or brand guidelines.
• Work with internal teams to support the successful delivery of sales and marketing initiatives.
• Monitor promotional activities and identify opportunities to improve their commercial effectiveness.

Cross‑Functional Coordination

• Build and maintain professional relationships with Marketing, Buying, Planning, and other support functions.
• Provide relevant feedback on store operations, customer preferences, and commercial performance.
• Maintain clear communication with Buying and Planning departments to support sales opportunities.
• Coordinate with internal stakeholders on promotions, brand activities, and store requirements.
• Share operational insights that contribute to improved planning and business decisions.
• Support effective collaboration between store management and corporate support teams.

Operational Compliance and Stock Protection

• Implement and maintain compliance with company policies and operational guidelines.
• Ensure store activities follow established procedures and brand requirements.
• Support measures designed to minimize stock loss and merchandise damage.
• Promote responsible handling of company merchandise and assets.
• Monitor adherence to store operating standards and address compliance concerns.
• Maintain a consistent approach to protecting company property and supporting operational efficiency.

Requirements Education

• High School Certificate or Diploma.
• A qualification in a retail‑related field is an added advantage.

Professional Experience

• Minimum 4-5 years of industry experience.
• Relevant experience in retail store operations and customer service.
• Understanding of sales performance, store operations, and brand standards.
• Ability to support store management responsibilities and oversee operations when required.
• Understanding of employee performance, teamwork, and operational accountability.
• Ability to support the development of store employees.
• Sound judgment when addressing operational challenges.
• Ability to maintain consistent service and operational standards.

Management and Leadership Skills

• Strong management skills and ability to guide retail store teams.
• Ability to coordinate daily operations and maintain business continuity.
• Understanding of employee performance, teamwork, and operational accountability.
• Ability to support the development of store employees.
• Sound judgment when addressing operational challenges.
• Ability to maintain consistent service and operational standards.

Retail and Commercial Competencies

• Strong customer service orientation.
• Understanding of retail sales targets and key performance indicators.
• Commercial awareness and ability to identify sales improvement opportunities.
• Knowledge of store promotions and brand activity execution.
• Understanding of stock protection and operational compliance requirements.
• Ability to collaborate with Marketing, Buying, and Planning teams.
• Strong communication and interpersonal skills.
• Organizational and problem‑solving abilities.
• Commitment to maintaining brand standards and delivering an exceptional shopping experience.

What We Offer At Majid Al Futtaim

What We Offer At Majid Al Futtaim, our mission is to create great moments, spread happiness, and deliver experiences that customers remember. The company offers a friendly and collaborative working environment where colleagues contribute to shared goals and future growth. Employees have the opportunity to work alongside more than 45,000 diverse and talented colleagues, guided by Majid Al Futtaim 's Leadership Model.

About Majid Al Futtaim

Majid Al Futtaim Holding is a leading shopping mall, retail, communities, and entertainment developer and operator across the Middle East, North Africa, and Central Asia. The Group operates in 18 countries and has reported revenues exceeding US$11 billion. Its portfolio includes recognized brands and destinations such as Mall of the Emirates, Carrefour, AllSaints, LEGO, City Centre, Abercrombie & Fitch, and VOX Cinemas. Majid Al Futtaim Lifestyle focuses on delivering quality retail experiences through effective store operations, customer service, and strong brand standards. As Deputy Store Manager, you will contribute to the success of the retail business by supporting store leadership, improving sales performance, developing employees, and maintaining a consistent customer experience in Riyadh.