Customer Support Specialist – Inbound & Outbound

Jeeny; Riyadh; On-site; SAR 60,000 - 96,000; Full time

Job summary

Jeeny in Riyadh is seeking a professional and customer-focused Call Center Agent to handle inquiries, requests, and complaints through inbound and outbound calls, as well as help center tickets. You will provide accurate and timely support while maintaining high customer satisfaction.

The role emphasizes meeting service standards and KPIs, including SLA, call handling time, productivity, and quality metrics, and requires clear communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Handle and resolve help center tickets through designated channels, ensuring timely and accurate responses.
• Respond to customer inquiries and provide accurate information about products, services, and processes.
• Identify customer needs and resolve issues efficiently or escalated? Wait. Sorry. Hed. Sir. Meet assigned KPIs, including SLA, call handling time, productivity, quality, and customer satisfaction.

Job description

Jeeny in Riyadh is seeking a professional and customer-focused Call Center Agent to handle inquiries, requests, and complaints through inbound and outbound calls, as well as help center tickets. You will provide accurate and timely support while maintaining high customer satisfaction.

The role emphasizes meeting service standards and KPIs, including SLA, call handling time, productivity, and quality metrics, and requires clear communication and problem-solving skills.