Call Center Agent

Jeeny; Riyadh; On-site; SAR 60,000 - 96,000; Full time

Job summary

Jeeny in Riyadh is seeking a professional and customer-focused Call Center Agent to handle inquiries, requests, and complaints through inbound and outbound calls, as well as help center tickets. You will provide accurate and timely support while maintaining high customer satisfaction.

The role emphasizes meeting service standards and KPIs, including SLA, call handling time, productivity, and quality metrics, and requires clear communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Handle and resolve help center tickets through designated channels, ensuring timely and accurate responses.
• Respond to customer inquiries and provide accurate information about products, services, and processes.
• Identify customer needs and resolve issues efficiently or escalated? Wait. Sorry. Hed. Sir. Meet assigned KPIs, including SLA, call handling time, productivity, quality, and customer satisfaction.

Job description

About Jeeny:

Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.

About the role:

We are looking for a professional and customer-focused Call Center Agent to handle customer inquiries, requests, and complaints through inbound and outbound calls, as well as help center tickets through designated channels. The role is responsible for providing accurate and timely support while maintaining high customer satisfaction and meeting established service and performance standards.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Handle and resolve help center tickets through designated channels, ensuring timely and accurate responses.

• Respond to customer inquiries and provide accurate information about products, services, and processes.

• Identify customer needs and resolve issues efficiently or escalated? Wait. Sorry. Hed. Sir. Meet assigned KPIs, including SLA, call handling time, productivity, quality, and customer satisfaction.