Customer Care Specialist: Inbound & Outbound Support

Alfanar; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

Alfanar in Riyadh is seeking a Call Center Representative to manage customer calls and provide high-quality service. The role involves handling incoming requests, creating service tickets, and ensuring follow-up on issues to meet customer satisfaction goals.

The ideal candidate will have a diploma in a relevant field and strong communication skills. Freshers are welcome to apply for this opportunity to kickstart their career in customer service.

Qualifications

• Recent graduates or freshers with 0-2 years of experience are welcome to apply.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage inbound and outbound customer calls effectively.
• Create and manage service tickets in the customer management system.
• Ensure follow-up on service requests and complaint resolutions.
• Conduct outbound calling campaigns for customer engagement.

Skills

Customer Service

Customer Relationship Management

Customer Focus

Data Entry

Problem-Solving

Education

Diploma degree in any relevant field

Job description

Alfanar in Riyadh is seeking a Call Center Representative to manage customer calls and provide high-quality service. The role involves handling incoming requests, creating service tickets, and ensuring follow-up on issues to meet customer satisfaction goals.

The ideal candidate will have a diploma in a relevant field and strong communication skills. Freshers are welcome to apply for this opportunity to kickstart their career in customer service.