Customer Care Specialist: Frontline Support & Loyalty Builder

Al Jazirah Vehicles Agencies Co. Ltd.; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Al Jazirah Vehicles Agencies Co. Ltd. in Riyadh is seeking an entry-level Customer Service Agent to deliver frontline telephone support to customers, answer queries, and promote product information. You will manage inquiries, handle complaints, and contribute to maintaining high satisfaction through adherence to AJVA standards.

The role emphasizes relationship-building with buyers via phone, email, and social channels, plus accurate CRM documentation to drive service improvements.

Qualifications

• 0-2 years of relevant experience in a customer-focused environment.
• High School Certificate with preferably a Diploma in Sales, Marketing or related field.

Responsibilities

• Provide professional, frontline telephone service to AJVA customers for queries, complaints, and information.
• Handle telephonic and internet sales and ensure customer satisfaction within AJVA policies.
• Build and maintain long-term relationships with customers via calls, emails and social media.
• Record and maintain customer information in the CRM system and coordinate with departments for timely feedback.
• Ensure timely resolution of calls and complaints in accordance with standards.

Skills

Customer service

Communication

CRM systems

Education

High school diploma

Tools

CRM software

Job description

Al Jazirah Vehicles Agencies Co. Ltd. in Riyadh is seeking an entry-level Customer Service Agent to deliver frontline telephone support to customers, answer queries, and promote product information. You will manage inquiries, handle complaints, and contribute to maintaining high satisfaction through adherence to AJVA standards.

The role emphasizes relationship-building with buyers via phone, email, and social channels, plus accurate CRM documentation to drive service improvements.