Customer Service Representative - Jeddah, Saudi Arabia

Woopel; Jeddah; On-site; SAR 43,000 - 58,000; Full time

Benefits offered by this job

Training provided

Visa sponsorship available

Career growth opportunities

Safe working environment

Competitive salary

Job summary

Woopel in Jeddah, Saudi Arabia, is seeking a Customer Service Representative to handle calls and email support, delivering friendly, accurate information while upholding service standards. You will work full-time on a rotational shift, be part of a diverse team, and have opportunities for training, visa sponsorship, and career growth in a safe working environment.

Fluency in English is required; prior call center experience is an advantage but not necessary, and your empathy and problem-solving

Qualifications

• Fluent in English (spoken and written).
• Previous call center or customer service experience is an advantage but not required.
• Must have a valid visa allowing work in Saudi Arabia (visa sponsorship available).
• Ability to work full time on a rotational shift schedule.

Responsibilities

• Handle incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information and solutions to customers' questions and concerns.
• Follow up with customers on inquiries or issues and ensure resolution is achieved.
• Maintain customer records by updating account information and call notes.
• Collaborate with other departments to escalate unresolved issues or complaints.
• Meet or exceed monthly targets for call quality, customer satisfaction and productivity.

Skills

English fluency

Communication skills

Empathy

Shift work

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Customer Service Representative - Jeddah, Saudi Arabia

We are currently hiring for the position of Customer Service Representative to join our team in Jeddah, Saudi Arabia. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients over the phone and through email correspondence.

• Handle incoming calls and respond to customer inquiries in a timely and professional manner
• Provide accurate information and solutions to customers' questions and concerns
• Follow up with customers on their inquiries or issues and ensure resolution is achieved
• Maintain customer records by updating account information and call notes
• Collaborate with other departments to elevate unresolved issues or complaints
• Meet or exceed monthly targets for call quality, customer satisfaction, and productivity

• Fluent in English (spoken and written)
• Indian nationality preferred (non-native English speakers are welcome to apply)
• Previous experience in a call center or customer service role is an advantage but not required
• Must have a valid visa allowing work in Saudi Arabia (visa sponsorship available)
• Strong communication skills with the ability to empathize with customers and handle difficult situations professionally
• Ability to work full time on a rotational shift schedule

• Competitive salary of 1200$ per month
• Training provided
• Opportunities for career growth within the company
• Safe working environment
• Visa sponsorship available

We are committed to diversity, equality, and providing equal opportunities for women in the workplace. We welcome applications from all qualified individuals regardless of gender.