Call Center Representative - Indian National (Jeddah, Saudi Arabia)

Work standard; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Benefits offered by this job

Performance bonuses

Growth opportunities

Job summary

Work standard is hiring a Call Center Representative in Jeddah, Saudi Arabia. The role involves serving as the first contact for customers, answering calls, providing product details, and resolving issues with a focus on service quality.

The ideal candidate is Indian, based in Jeddah, with a high school diploma and strong English communication. CRM experience and flexibility to work evenings and weekends are preferred.

Qualifications

• Indian national based in Jeddah with valid residency documents.
• High school diploma or equivalent; college degree is a plus.
• Previous experience in a call center or customer service role is preferred.
• Excellent communication skills in English; proficiency in other languages is a plus.
• Basic computer knowledge and experience working with CRM software.
• Ability to work flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Answer incoming calls from customers and address their inquiries or concerns in a professional and timely manner
• Provide accurate information about our products and services to customers
• Handle and resolve customer complaints or escalation to the appropriate department for further assistance
• Maintain up-to-date knowledge of company policies, procedures, and products to ensure accurate information is provided to customers
• Keep records of customer interactions and transactions for future reference
• Meet personal/team sales targets by promoting additional products or services during calls

Skills

Excellent communication

Problem solving

CRM software

Basic computer skills

Patience with customers

Education

High school diploma

Tools

CRM software

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative - Indian National (Jeddah, Saudi Arabia)

We are seeking a friendly and customer-oriented Call Center Representative to join our team in Jeddah, Saudi Arabia. As a representative, you will be the first point of contact for our customers, providing them with exceptional service and support.

Responsibilities

• Answer incoming calls from customers and address their inquiries or concerns in a professional and timely manner
• Provide accurate information about our products and services to customers
• Handle and resolve customer complaints or escalation to the appropriate department for further assistance
• Maintain up-to-date knowledge of company policies, procedures, and products to ensure accurate information is provided to customers
• Keep records of customer interactions and transactions for future reference
• Meet personal/team sales targets by promoting additional products or services during calls

Requirements

• Indian national based in Jeddah, Saudi Arabia with valid residency documents
• High school diploma or equivalent; college degree is a plus
• Previous experience in a call center or customer service role is preferred
• Excellent communication skills in English; proficiency in other languages is a plus
• Strong problem-solving skills and ability to handle difficult customers with patience
• Basic computer knowledge and experience working with CRM software
• Ability to work flexible shifts including evenings, weekends, and holidays

We offer competitive salary packages, performance-based bonuses, and opportunities for growth within the company.