Customer Experience Specialist (Saudi Nationals Only)

Revie; Remote; SAR 150,000 - 200,000; Full time

Job summary

A fast-growing design firm in Riyadh is seeking a Customer Experience Specialist to enhance customer interactions. You will manage inbound and outbound communications, qualify leads, and ensure clients receive top-notch support. Ideal candidates are Saudi nationals with at least 2 years of relevant experience and strong communication skills in Arabic and English. This role offers flexibility across working hours, aligning with KSA business times, fostering a high-touch, premium customer experience.

Qualifications

• Saudi national, based in Riyadh.
• 2+ years experience in customer experience, call center, or customer support.
• Fast learner with a positive attitude and strong work ethic.

Responsibilities

• Respond to inbound customer inquiries via phone and WhatsApp.
• Conduct outbound follow-ups and schedule design consultations.
• Maintain accurate CRM records.

Skills

Strong communication skills in Arabic & English

Highly organized

Proactive in follow-ups

Comfortable with inbound and outbound calling

Tools

CRM systems or customer communication tools

Job description

Location: Riyadh, Saudi Arabia
Work Type: Remote
Serving Market: Saudi Arabia (KSA)
Department: Customer Experience
Employment Type: Full-Time

About Revie

Revie is a fast-growing interior design & execution company based in Saudi Arabia. We help clients transform their spaces — from concept to execution — through a seamless, technology-enabled customer journey.

As our customer base continues to grow across the Kingdom, we are expanding our Customer Experience team and hiring a Saudi-based CX Specialist to support our clients across KSA.

Role Overview

We are looking for a Customer Experience Specialist to be the first point of contact for our customers.

In this role, you will manage inbound and outbound communication, qualify leads, and schedule consultations for our design team. You will work closely with Revie’s CX, Sales, and Design teams to ensure customers receive fast, clear, and friendly support throughout their journey.

This role requires strong communication skills, high responsiveness, and a customer-first mindset.

Key Responsibilities

• Respond to inbound customer inquiries (phone calls, WhatsApp, website leads)

• Conduct outbound follow-ups and schedule design consultations

• Qualify leads based on project needs, budget readiness, and timeline

• Maintain accurate CRM records and follow structured follow-up cadences

• Meet SLAs for first response time and daily outreach targets

• Coordinate smooth handover to design & sales teams

• Deliver a high-touch, premium customer experience

• Share customer feedback and insights to help improve CX processes

Requirements

• Saudi national, based in Riyadh

• 2+ years experience in customer experience, inside sales, call center, or customer support

• Strong communication skills in Arabic & English

• Comfortable with both inbound and outbound calling

• Highly organized, disciplined, and proactive in follow-ups

• Experience using CRM systems or customer communication tools (preferred)

• Fast learner with a positive attitude and strong work ethic

Working Hours

• This role supports customers across Saudi Arabia

• Working hours aligned with KSA business hours

• Split-shift coverage between 09:00 AM – 10:00 PM KSA time

• 5-day workweek with a rotating schedule, Friday off

• Flexibility to support late evenings, peak hours, and high-demand periods when required

Nice to Have

• Familiarity with WhatsApp Business, call workflows, and SLAs

• Background in service-driven or high-ticket sales environments

• Interest in interior design, architecture, or real estate