Customer Experience Specialist - French Language

Hijrajob; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Hijrajob is seeking a Customer Experience Specialist in Saudi Arabia to handle customer inquiries and resolve issues with excellence. The role requires fluency in Arabic, English and French, and a passion for delivering outstanding service.

Responsibilities include answering calls, providing accurate information, resolving complaints, and collaborating with teams to ensure timely resolutions. Bachelor's degree and 1+ year of customer service experience are preferred, with shift flexibility on

Qualifications

• Experience in a call center or customer service role is preferred.
• Fluent in Arabic, English and French (verbal and written).
• Ability to work in a fast-paced, dynamic environment and maintain attention to detail.

Responsibilities

• Answer inbound calls and inquiries professionally.
• Provide accurate, timely information to customers and maintain high satisfaction.
• Resolve complaints by investigating problems and applying solutions.
• Follow up on unresolved issues to ensure satisfaction.
• Maintain detailed records of interactions and outcomes.
• Collaborate with teams to resolve customer issues promptly.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and policies to inform customers.
• Adhere to scripts and guidelines to ensure consistent quality.
• Meet or exceed call center performance metrics.

Skills

Problem solving

Multitasking

Customer service principles

Education

Bachelor's Degree

Job description

Customer Experience Specialist - French Language

Published on: November 28, 2025

We are seeking a highly motivated and customer-oriented Customer Experience Specialist to join our team in Saudi Arabia. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
• Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
• Follow up with customers on unresolved issues to ensure customer satisfaction
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
• Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
• Upsell products and services to customers when appropriate
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
• Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Requirements

• Previous experience in a call center or customer service role is preferred
• Excellent verbal and written communication skills in Arabic, English and French
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Positive and professional attitude
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Proficient in using call center software and computer applications
• Strong knowledge of customer service principles and practices

Skills

• Strong problem-solving abilities
• Ability to multitask
• Knowledge of customer service principles

Requirements added by the author of the job offer

Bachelor's Degree

More than 1 year experience in Customer Service