Call Center Representative

Tamkeen Human Resource (THR); Riyadh; On-site; SAR 56,000 - 89,000; Full time

Job summary

Tamkeen Human Resource (THR) in Riyadh is seeking a professional and customer-oriented Call Center / Customer Service Representative to join the team. The main responsibility is handling incoming calls and assisting customers in a professional and efficient manner.

The role focuses on answering calls, providing accurate information about company services, directing calls to appropriate departments, recording call details, and ensuring high levels of customer satisfaction during every

Qualifications

• Ability to handle calls calmly and efficiently.
• Arabic fluency (English is a plus).
• Presentable and professional attitude.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about company services.
• Direct calls to the appropriate departments when needed.
• Record call details and maintain accurate documentation.
• Ensure high levels of customer satisfaction during every interaction.

Skills

Arabic fluency

Presentable attitude

Calm & efficient call handling

Job description

We are currently seeking a professional and customer-oriented Call Center / Customer Service Representative to join our team in Riyadh.

The main responsibility of this role is handling incoming calls and assisting customers in a professional and efficient manner.

Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about company services.
• Direct calls to the appropriate departments when needed.
• Record call details and maintain accurate documentation.
• Ensure high levels of customer satisfaction during every interaction.

Requirements & Skills:

• Ability to handle calls calmly and efficiently.
• Fluent in Arabic (English is a plus).
• Presentable and professional attitude.

Experience:

0–1 year of experience in call center or customer service (Fresh graduates are welcome).