Customer Service Representative

JobCenter; Medina; On-site; SAR 53,000 - 64,000; Full time

Benefits offered by this job

Accommodation provided

Performance bonuses

Job summary

JobCenter in Medina, Saudi Arabia, is seeking a dynamic Call Center Representative to deliver excellent customer service through calls, emails, and chat. You will handle inquiries, resolve issues, and maintain records in a fast-paced environment.

The role requires fluent English, prior customer service experience, strong communication skills, and the ability to multitask under pressure. You must be available for flexible hours, including weekends, and relocation if needed; accommodation is

Qualifications

• Fluent in English; additional languages are a plus.
• Experience in customer service or call center environment.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Answer incoming calls from customers professionally and courteously.
• Respond to email and chat messages promptly with accurate information.
• Identify and resolve customer inquiries efficiently.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Follow up with customers on pending issues or requests.
• Meet individual and team performance targets.
• Maintain accurate records of all interactions with customers.

Skills

Fluent English

Customer service experience

Communication skills

Multitasking

Problem solving

Attention to detail

Flexible hours

Job description

Call center representative vacancy in Medina Saudi Arabia

Customer Service Representative

We are a fast-paced and growing call center based in Medina, seeking a highly motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients through various communication channels. This includes answering incoming calls, responding to emails and chat messages, and resolving customer inquiries and complaints in a timely and professional manner.

Requirements:

• Fluent in English (additional languages are a plus)
• Experience in customer service or call center environment
• Excellent communication skills (both verbal and written)
• Ability to multitask and work efficiently under pressure
• Strong problem‑solving skills
• Attention to detail
• Ability to work flexible hours including weekends and holidays

Responsibilities:

• Answer incoming calls from customers professionally and courteously
• Respond to email and chat messages promptly with accurate information
• Identify and resolve customer inquiries efficiently
• Escalate complex issues to the appropriate department or supervisor as needed
• Follow up with customers on pending issues or requests
• Meet individual and team performance targets
• Maintain accurate records of all interactions with customers

We offer a competitive salary of 1400$ per month, along with opportunities for performance-based bonuses.

This position is based in Medina, so we prefer candidates who are currently residing in the city or willing to relocate.

We provide accommodation for our employees as we understand the importance of having a comfortable living space while working away from home.

This is an urgent requirement, so we are looking for candidates who can join us immediately.

We welcome applications from all nationalities; however, proficiency in English is mandatory. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, then we would love to hear from you!