Customer Service Specialist

Dwab; Tabuk; On-site; SAR 50,000 - 65,000; Full time

Job summary

Dwab is seeking a full-time Customer Service Specialist in Tabuk, Saudi Arabia. The role involves addressing customer inquiries, resolving complaints, and providing exceptional service.

The ideal candidate should possess strong customer support skills, proficiency in Arabic and English, and adaptability to a fast-paced environment. A Bachelor degree or equivalent is required, along with excellent communication abilities.

Qualifications

• Strong customer support and satisfaction skills required.
• Ability to communicate effectively in Arabic and English.
• Experience in customer service roles is a plus.

Responsibilities

• Handle daily customer inquiries and provide support.
• Resolve customer complaints and ensure satisfaction.
• Maintain a high level of customer service.

Skills

Strong Customer Support and Customer Satisfaction skills

Proficiency in Phone Etiquette and Customer Service techniques

Ability to deliver exceptional Customer Experience

Excellent interpersonal and problem-solving skills

Proficiency in verbal and written communication in Arabic and English

Adaptability in a fast-paced, customer-focused environment

Education

Bachelor degree or equivalent

Job description

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Tabuk, Saudi Arabia. The Customer Service Specialist will handle daily tasks such as addressing customer inquiries, providing support, resolving complaints, and maintaining a high level of customer satisfaction. The role requires effective communication with customers via phone and other channels, and ensuring an excellent overall customer experience.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Proficiency in Phone Etiquette and Customer Service techniques
• Ability to deliver exceptional Customer Experience
• Excellent interpersonal and problem-solving skills
• Proficiency in verbal and written communication in Arabic and English
• Adaptability to work in a fast-paced, customer-focused environment
• Prior experience in a customer service role is a plus
• Bachelor degree or equivalent; additional certifications in Customer Service are advantageous