Customer Service Coordinator

Alesayi Electronics | العيسائي للإلكترونيات; Jeddah; On-site; SAR 67,000 - 112,000; Full time

Job summary

Alesayi Electronics in Jeddah is seeking a Customer Service Coordinator to manage inquiries across phone, email, and social media, maintaining high service standards. The role emphasizes organized handling of cases, multi-tasking across channels, and collaboration with internal teams to resolve issues.

Qualifications include a Bachelor's or Diploma in a related field and 1–5 years of experience, with fluency in Arabic and English. Proficiency in Microsoft Office and CRM systems is preferred.

Qualifications

• Bachelor's degree or diploma in business, marketing, communications, or related field.
• 1–5 years of experience in customer service, call center, or similar role.
• Excellent Arabic and English verbal and written communication.

Responsibilities

• Handle incoming and outgoing customer calls professionally and efficiently.
• Respond to customer inquiries, complaints, and requests through phone, email, and social media.
• Monitor and manage customer messages across social media accounts.
• Provide accurate information regarding products, services, policies, and customer requests.
• Follow up with customers to ensure inquiries are resolved timely.
• Coordinate with internal departments to resolve issues and requests.
• Escalate complex or unresolved cases to the appropriate team or management.
• Maintain accurate records of customer interactions and follow-up actions.
• Update customer information and case details in CRM systems.
• Monitor recurring concerns and provide feedback for service improvements.
• Prepare basic customer service reports and assist with administrative tasks.
• Ensure all interactions adhere to company standards.

Skills

Customer service

Communication

Organization

Multitasking

Arabic & English

Education

Bachelor's Degree or Diploma in Business Administration, Marketing, Communications, or a related field

Tools

Microsoft Office

CRM systems

Job description

Job Summary

We are looking for a customer-focused and highly organized Customer Service Coordinator to join our team in Jeddah. The ideal candidate will be responsible for handling customer inquiries and requests across multiple communication channels, including phone calls, social media platforms, email, and other digital channels.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally and efficiently.
• Respond to customer inquiries, complaints, and requests through phone calls, email, and social media platforms.
• Monitor and manage customer messages and comments across the company's social media accounts.
• Provide accurate information regarding products, services, policies, and customer requests.
• Follow up with customers to ensure their inquiries and concerns are resolved in a timely manner.
• Coordinate with relevant internal departments to resolve customer issues and requests.
• Escalate complex or unresolved customer cases to the appropriate team or management when necessary.
• Maintain accurate records of customer interactions, complaints, and follow-up actions.
• Update customer information and case details in the relevant systems or CRM.
• Monitor recurring customer concerns and provide feedback to support service improvements.
• Prepare basic customer service reports and support the team with administrative and coordination tasks.
• Ensure all customer interactions are handled professionally and in line with company standards.

Qualifications & Requirements

• Bachelor's Degree or Diploma in Business Administration, Marketing, Communications, or a related field.
• 1–5 years of experience in customer service, customer support, call center, or a similar role.
• Excellent verbal and written communication skills in Arabic and English.
• Experience handling customer calls and digital or social media inquiries.
• Strong customer service and problem-solving skills.
• Ability to handle customer complaints professionally and effectively.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Good attention to detail and follow-up skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Experience using CRM or customer service systems is preferred.
• A positive, professional, and customer-oriented attitude.

Work Location:

Jeddah, Saudi Arabia