Customer Experience Architect

RedBox Technologies; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A technology company in Saudi Arabia is seeking a Customer Experience Specialist to enhance the customer journey. The role involves managing escalations, analyzing feedback, and collaborating with various teams to improve service quality. Ideal candidates have 1-3 years of relevant experience and strong communication skills. This position is crucial for driving customer satisfaction and implementing service improvements.

Qualifications

• 1–3 years of experience in Customer Experience, Support, Operations, or a related field.
• Highly organized with strong follow-up skills.
• Ability to analyze data and identify patterns.

Responsibilities

• Handle and monitor customer escalations and ensure timely resolution.
• Identify friction points and recommend improvements.
• Work closely with departments to ensure unified customer experience.

Skills

Strong communication skills

Data analysis

Customer-focused mindset

Problem-solving abilities

Organizational skills

Tools

CRM tools

Job description

A technology company in Saudi Arabia is seeking a Customer Experience Specialist to enhance the customer journey. The role involves managing escalations, analyzing feedback, and collaborating with various teams to improve service quality. Ideal candidates have 1-3 years of relevant experience and strong communication skills. This position is crucial for driving customer satisfaction and implementing service improvements.