Concierge Supervisor (Saudi National)

Accor Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel brand in Riyadh is seeking a Concierge Supervisor to oversee concierge services and ensure exceptional hospitality. You will manage a team of concierges, handle guest inquiries, and provide personalized recommendations. Ideal candidates should possess 3-5 years of concierge experience, hold leadership skills, and have strong local knowledge. Fluency in English and Arabic is required for this role, where you will create memorable experiences for VIP guests and maintain the highest service standards.

Qualifications

• Saudi National
• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.
• Fluency in English & Arabic.

Responsibilities

• Oversee concierge services and ensure exceptional hospitality.
• Manage a team of concierges to provide personalized assistance.
• Handle guest inquiries and resolve complaints professionally.
• Implement and uphold service standards in guest interactions.

Skills

Exceptional hospitality

Leadership skills

Excellent communication

Problem-solving abilities

Knowledge of local attractions

Fluency in English & Arabic

Tools

Hotel management software

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five‑star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Job Description

The Concierge Supervisor is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation. The Concierge Supervisor ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.

• Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Implement and uphold service standards, ensuring consistency in guest interactions

Qualifications

Saudi National

3‑5 years of concierge experience with leadership skills

Strong knowledge of local attractions and services

Excellent communication and problem‑solving abilities

Proficiency in hotel management software and multitasking

Fluency in English & Arabic