Chief Operating Officer

RADCARE; Saudi Arabia; On-site; SAR 400,000 - 600,000; Full time

Job summary

A healthcare organization in Saudi Arabia is seeking a Chief Operating Officer (COO) to lead its operational performance across multi-specialty clinics and radiology units. The COO will manage clinical operations, ensure regulatory compliance, and drive strategic initiatives for growth. Candidates should possess extensive leadership experience in healthcare, with a bachelor's degree as a minimum requirement. This full-time position requires strong problem-solving skills and a deep understanding of the Saudi healthcare ecosystem.

Qualifications

• Bachelor’s degree in a relevant field required, Master’s preferred.
• 8–10 years of leadership experience in healthcare operations.
• Experience in managing outpatient clinics or diagnostic radiology in Saudi Arabia is advantageous.

Responsibilities

• Lead and manage operational performance of clinics and radiology.
• Collaborate with CEO on long-term goals and expansion.
• Ensure compliance with Saudi healthcare regulations.

Skills

Leadership

Operations

Communication

Problem Solving

Technical

Financial

Compliance

Interpersonal

Education

Bachelor’s degree in Healthcare Administration, Business Administration, or related field

Master’s degree in Healthcare Management, Public Health, or MBA

Tools

Healthcare software (RIS, PACS, EMR)

MS Office

Performance dashboards

Job description

HR Specialist | HR Operation | Recruitment | Talent Acquisition

Job Title: Chief Operating Officer (COO)

Department: Executive Management

Reports To: Chief Executive Officer (CEO)

Job Type: Full-Time – On-Site

The Chief Operating Officer (COO) is responsible for leading, managing, and optimizing the operational performance of the healthcare organization, which includes multi-specialty outpatient clinics, advanced diagnostic radiology units, and radiotherapy services. The COO ensures effective coordination among departments, optimal resource utilization, and adherence to quality and regulatory standards, while contributing to the strategic growth and development of the organization.

Key Responsibilities

Strategic Operations & Planning

• Develop and implement operational strategies that align with the organization’s overall mission and vision.
• Collaborate with the CEO in setting long-term goals and expansion plans, including new service lines or satellite branches.
• Analyze performance metrics to drive decision-making and continuous improvement.
• Participate in budgeting, financial forecasting, and resource allocation to support operational efficiency.

Clinical Operations Management

• Oversee day-to-day operations of outpatient clinics, radiology, and radiotherapy departments.
• Ensure smooth patient flow, minimized waiting times, and enhanced patient satisfaction.
• Coordinate with medical, radiological, nursing, and technical teams to maintain clinical excellence.
• Monitor and improve clinical productivity, appointment scheduling, and patient throughput.

Regulatory & Quality Compliance

• Ensure compliance with Saudi healthcare regulations including MOH, SCFHS, CBAHI, and NRRC (especially in radiotherapy and radiation safety).
• Lead accreditation preparation activities and ensure documentation readiness for audits.
• Support the implementation of quality improvement initiatives and risk management plans.

Cross-Departmental Coordination

• Supervise and evaluate department heads (Radiology, Clinics, HR, Finance, IT, Procurement, etc.).
• Facilitate effective communication across departments to resolve conflicts and align objectives.
• Work with HR to plan workforce needs, training programs, and staff retention strategies.
• Ensure functionality, maintenance, and lifecycle management of radiology and radiotherapy equipment.
• Support the IT department in deploying digital solutions such as RIS, PACS, EMR, SAP HR systems, etc.
• Oversee the implementation of operational dashboards, KPI systems, and business intelligence tools.

Patient Experience & Risk Management

• Implement policies and initiatives to improve patient satisfaction and service quality.
• Investigate and resolve patient complaints and serious incident reports.
• Promote a culture of safety, confidentiality, and ethical patient care.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (mandatory).
• Master’s degree in Healthcare Management, Public Health, or MBA (preferred).
• Minimum of 8–10 years of progressive leadership experience in healthcare operations.
• Previous experience in managing outpatient clinics, diagnostic radiology, or radiotherapy centers in Saudi Arabia is a strong advantage.
• Solid understanding of Saudi healthcare ecosystem and regulatory environment.

Core Competencies and Skills

Required Skills

• Leadership: Strong leadership, delegation, and conflict resolution skills.
• Operations: Deep understanding of clinical and diagnostic workflows.
• Communication: Excellent communication (verbal & written) in English (Arabic is a plus).
• Problem Solving: High ability to identify operational issues and drive corrective actions.
• Technical: Familiarity with healthcare software (RIS, PACS, EMR), MS Office, and performance dashboards.
• Financial: Understanding of budgeting, cost control, and P&L responsibilities.
• Compliance: Knowledge of MOH, CBAHI, NRRC, SCFHS regulations.
• Interpersonal: Empathetic, team-oriented, and results-driven mindset.

Work Environment & Conditions

• Office-based with daily rounds in clinics, radiology, and radiation therapy departments.
• Must be available to handle urgent operational issues during evenings/weekends when necessary.
• Fast-paced, high-pressure healthcare setting with multidisciplinary teams.