Chief Concierge & VIP Guest Experience Lead

Sofitel; Makkah Region; On-site; SAR 90,000 - 150,000; Full time

Job summary

Accor is seeking a Concierge Manager in Makkah to lead and develop a high-caliber concierge team delivering exceptional guest experiences. You will maintain standards, manage VIP requests, and build strong relationships with guests and service partners.

You will coordinate complex arrangements, monitor guest satisfaction, and collaborate with hotel departments to continually enhance service quality in a luxury hospitality setting.

Qualifications

• Bachelor's degree or equivalent in Hospitality Management, Business Administration, Tourism, or related field.
• Experience leading concierge/luxury service teams in upscale environments.
• Strong knowledge of luxury hospitality, local attractions, dining, travel and entertainment.

Responsibilities

• Lead, manage, and develop the concierge team to deliver exceptional service.
• Establish and maintain high standards, policies, procedures, and service protocols.
• Oversee daily concierge operations and service delivery.
• Manage VIP and special-request clients with discretion and care.
• Build relationships with guests, clients, suppliers, and partners.
• Coordinate reservations, transportation, events, and bespoke experiences.
• Monitor service quality, guest satisfaction, and performance.
• Collaborate with Front Office, Guest Relations, Housekeeping, and other departments.

Skills

Concierge leadership

Team management

Customer service

Communication

Multitasking

CRM systems

Microsoft Office

English fluency

Education

Bachelor's degree in Hospitality Management, Business Administration, Tourism, or related field

Tools

CRM systems

Microsoft Office

Job description

Accor is seeking a Concierge Manager in Makkah to lead and develop a high-caliber concierge team delivering exceptional guest experiences. You will maintain standards, manage VIP requests, and build strong relationships with guests and service partners.

You will coordinate complex arrangements, monitor guest satisfaction, and collaborate with hotel departments to continually enhance service quality in a luxury hospitality setting.