Concierge Supervisor: Lead the Team, Delight Guests

Hilton; Riyadh; Sur place; SAR 60 000 - 90 000; Plein temps

Résumé du poste

Hilton in Riyadh is seeking a Concierge Supervisor to lead the concierge team and ensure memorable guest experiences. This role requires hands-on leadership and a passion for service excellence.

You will delight guests, respond to inquiries, arrange dining, transport and special services, and support VIP arrivals with professionalism and warmth. Join a globally respected hospitality brand that values integrity, teamwork and ownership, and grow your career with us at Hilton.

Responsabilités

• Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience
• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

Description du poste

Hilton in Riyadh is seeking a Concierge Supervisor to lead the concierge team and ensure memorable guest experiences. This role requires hands-on leadership and a passion for service excellence.

You will delight guests, respond to inquiries, arrange dining, transport and special services, and support VIP arrivals with professionalism and warmth. Join a globally respected hospitality brand that values integrity, teamwork and ownership, and grow your career with us at Hilton.