Guest Experience Specialist - Front Desk

Raffles Hotels & Resorts; Makkah Region; On-site; SAR 40,000 - 67,000; Full time

Job summary

Raffles Makkah Palace, part of Accor, is seeking a Receptionist to deliver professional, welcoming service at the Front Office. You will greet guests, check them in, and assist with information about facilities and local attractions.

The role emphasizes upholding service standards, handling guest requests with courtesy, and collaborating with the team to create memorable stays in a fast-paced luxury setting.

Qualifications

• Proficiency in English (verbal and written); second language is an asset.
• Previous customer-related experience preferred.
• Previous PMS experience an asset.
• Computer literacy in Microsoft Windows applications is an asset.
• Must present professionally and maintain a calm, guest-focused demeanor.
• Strong interpersonal and problem-solving abilities; reliable and responsible.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs with courtesy at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

English proficiency

Customer service

Interpersonal skills

Problem solving

Teamwork

Work under pressure

Professional presentation

Reliability

Guest needs focus

Calm demeanor

Tools

PMS

MS Windows

Job description

Raffles Makkah Palace, part of Accor, is seeking a Receptionist to deliver professional, welcoming service at the Front Office. You will greet guests, check them in, and assist with information about facilities and local attractions.

The role emphasizes upholding service standards, handling guest requests with courtesy, and collaborating with the team to create memorable stays in a fast-paced luxury setting.