Automotive CRM Specialist - Data-Driven Customer Engagement

Aljomaih Automotive Company; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

An esteemed automotive dealership in Riyadh is seeking a CRM Officer to enhance customer relationships and improve retention. The CRM Officer will manage the CRM database, analyze customer interactions, and support the sales and marketing teams. This role requires proficiency in CRM software, strong analytical abilities, and excellent communication skills. Ideal candidates should have a customer-focused mindset and be detail-oriented, ready to work in a dynamic environment.

Qualifications

• Proven experience in a CRM role, preferably within the automotive industry or a related field.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills to effectively manage customer relationships.
• Detail-oriented with strong organizational skills to handle multiple tasks simultaneously.

Responsibilities

• Develop and implement CRM strategies to enhance customer engagement.
• Manage and maintain the CRM database, ensuring data accuracy.
• Analyze customer data and interactions to identify trends.
• Coordinate with sales and marketing teams to align CRM initiatives.
• Train staff on CRM tools and best practices.

Skills

CRM Software Proficiency

Data Analysis

Communication Skills

Problem-Solving

Organizational Skills

Tools

Salesforce

HubSpot

Microsoft Office Suite

Job description

An esteemed automotive dealership in Riyadh is seeking a CRM Officer to enhance customer relationships and improve retention. The CRM Officer will manage the CRM database, analyze customer interactions, and support the sales and marketing teams. This role requires proficiency in CRM software, strong analytical abilities, and excellent communication skills. Ideal candidates should have a customer-focused mindset and be detail-oriented, ready to work in a dynamic environment.