Administrator - Jubail Industrial City, Eastern Province (On-site)

ANDRITZ; Al Jubayl; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading industrial service provider in Saudi Arabia is seeking a detail-oriented Operations Coordinator. The role involves managing customer and supplier transactions, ensuring data accuracy in ERP systems, and collaborating across departments. Ideal candidates will have hands-on experience with ERP systems, preferably Odoo, and must possess excellent communication skills. Saudi citizenship and proficiency in English are mandatory. This position offers an opportunity to work in a dynamic environment focused on operational efficiency.

Qualifications

• Experience with ERP systems, data entry, transactions, and reporting.
• Odoo ERP experience is a strong advantage.
• Experience with customer portals like SABIC, Ma’aden, and Ariba is a bonus.

Responsibilities

• Manage customer inquiries via email/phone/portals.
• Create and maintain customer and supplier master records.
• Prepare and submit quotations and customer invoices.
• Process RFQs and supplier POs, ensuring compliance.

Skills

ERP systems experience

Attention to detail

Communication

Time management

Education

Saudi citizenship

English language proficiency

Tools

Odoo ERP

Microsoft Office 365

Job description

We are seeking a detail-oriented Operations Coordinator to manage end-to-end customer and supplier transactions. The ideal candidate will handle master data setup, transaction processing (RFQs, quotations, POs, invoicing), portal submissions, and delivery follow-ups. Experience with ERP systems (Odoo knowledge is an advantage) and customer portals (SABIC, Ma’aden, Ariba) is highly desirable.

Key Responsibilities

• ERP Master Data
• Create and maintain customer and supplier master records in the ERP system.
• Create and maintain inventory items (item codes, descriptions, units, pricing, catalogs).
• Sales Cycle
• Handle customer inquiries via email/phone/portals.
• Prepare and submit quotations; coordinate internal approvals as needed.
• Process customer POs, ensure accuracy of terms, pricing, and delivery dates.
• Create customer invoices; submit invoices via customer portals and track acceptance/status.
• Maintain orderly documentation and audit trails for all sales transactions.
• Procurement Cycle
• Prepare and send RFQs to suppliers; compare quotes (price, lead time, compliance).
• Create and issue supplier POs; follow up for order confirmation and delivery commitments.
• Coordinate delivery follow‑up (logistics, receiving, GRN, discrepancies) in collaboration with warehouse/logistics.
• Process supplier invoices (3‑way match: PO, delivery, invoice) for timely payment approvals.
• Portal Submissions & Compliance
• Submit offers, POs, delivery notes, and invoices through customer portals (SABIC, Ma’aden, Ariba).
• Verify portal requirements (attachments, tax info, PO references, shipping documents) and ensure compliance.
• Reporting & Collaboration
• Generate routine operational reports (open quotes, pending POs, backorders).
• Collaborate with Sales, Procurement, Finance, Logistics, and QA for seamless operations.
• Escalate issues (pricing, delivery delays, portal rejections) and drive resolution.

Required Qualifications

• Saudi citizen (Must).
• English language proficiency (Must)—professional reading, writing, and speaking.
• Hands‑on experience in ERP systems (data entry, transactions, reporting).
• Odoo ERP experience is a strong advantage.
• Experience with customer portals (preferably SABIC, Ma’aden, Ariba) is a bonus.
• Proficiency with Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint/OneDrive).
• Strong attention to detail, data accuracy, and deadline orientation.

Core Skills

• ERP data integrity and transaction accuracy.
• Sales & procurement process understanding (RFQ Quote PO Delivery Invoice).
• Portal navigation and compliance (document control, status tracking).
• Communication & coordination across internal and external stakeholders.
• Basic Excel skills for reconciliation and reporting.
• Time management and multitasking in a high‑volume environment.

Preferred Experience

• Experience in industrial supply, manufacturing, or trading sectors.
• Knowledge of incoterms, delivery documentation, and GRN procedures.
• Basic understanding of 3‑way matching and AP/AR processes.

KPIs / Performance Measures

• Quote Turnaround Time (submission within target SLA).
• PO Processing Accuracy (error‑free entries, right pricing, correct delivery dates).
• Delivery On‑Time Rate (supplier follow‑up effectiveness).
• Invoice Acceptance Rate on customer portals (first‑pass yield).
• Data Quality (complete and clean master data; minimal corrections).
• Cycle Time (RFQ‑to‑PO and PO‑to‑Invoice durations).