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A global customer experience provider is seeking a Beauty Customer Service Agent in Lisbon. This role involves responding to customer inquiries and providing excellent support. Candidates should be native French speakers with a passion for beauty and customer service skills. Benefits include a 10-month contract, a salary of 850€ gross/month, performance bonuses, and relocation support for eligible candidates.
Are you passionate about beauty and make-up? Excited to share your knowledge with others and ready to start a new life in sunny Lisbon? Join a multicultural team and support a leading beauty brand while working in one of Europe’s most vibrant cities.
Your responsibilities and impact as a Beauty Customer Service Agent will be:
Responding to customer inquiries regarding products, orders, payments, and shipping
Providing support via email while maintaining a calm, friendly, and professional tone
Delivering excellent customer service and ensuring client satisfaction
Skills, qualifications and interests you need to succeed in this role:
Native-level French speaker
Passion for the beauty and make-up industry (experience or studies in the sector is a plus)
Motivated, reliable, and adaptable individual
Excellent communication and customer service skills
Enjoy working in an international environment and open to relocating abroad
EU citizenship or valid Portuguese work permit required
What’s in it for you?
Contract: 10-month temporary contract
Working hours: Monday to Sunday, rotating shifts between 8 AM and 7 PM
Salary package:
850€ gross/month ×14
Up to 100€ monthly performance bonus
7.23€ meal vouchers per workday
Partial transportation reimbursement
Private health and dental insurance after 6 months
Relocation package (for candidates outside Portugal):
Reimbursement of initial flight ticket up to 400€ after 4 months
Accommodation in shared flat for 4 months (rental fee applies)
Opportunity to work with top beauty brands
Fully paid training and real chances for professional development in a fast-paced company
Friendly, multicultural team environment
About the company
Launched by two French entrepreneurs in 2000, this global customer experience specialist now employs over 50,000 people across the world. Operating from its Lisbon hub, the company delivers customer service excellence on behalf of some of the most innovative and internationally known brands.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.