French Customer services

Cross Border Talents; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A multinational company in Lisbon is seeking a French-speaking Customer Service Representative to support their clients. The role involves communicating with customers, solving problems, and ensuring satisfaction, with a focus on communication and a customer-first mindset. The position offers a competitive salary package, health insurance, and opportunities for career growth in a vibrant, dynamic environment.

Serviços

Competitive Salary Package

Health Insurance

Meal Allowance

Relocation Package

Training & Career Growth

Dynamic Work Environment

Qualificações

• Customer service experience is a plus but not mandatory.
• Ability to communicate effectively in both French and English.

Responsabilidades

• Communicate with French-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction.
• Guide users through processes and troubleshoot issues.
• Collaborate with internal departments to enhance customer experience.
• Maintain a high level of service quality.

Conhecimentos

Native or C2 level of French

B1/B2 level of English

Strong communication skills

Problem-solving skills

Customer-first mindset

Attention to detail

Adaptability to multicultural environments

Descrição da oferta de emprego

Position: French-speaking Customer Service Representative
Location: Lisbon or Porto, Portugal
Start Date: Flexible
Work Model: On-site or Hybrid (depending on project needs)

About the Role

Are you passionate about helping others and delivering exceptional service experiences?
Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You’ll become part of a friendly, multilingual team supporting one of the world’s leading brands where your communication skills and positive attitude will make a real difference every day.

What You’ll Do

• Communicate with French-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the overall customer experience.
• Maintain a high level of service quality and achieve individual performance goals.

What Are Looking For

• Language Skills: Native or C2 level of French + B1/B2 level of English.
• Strong communication and problem-solving skills.
• A customer-first mindset with attention to detail.
• Adaptability to a multicultural and fast-paced environment.
• Previous experience in customer service or hospitality is a plus but not mandatory!

Whats in It for You

Competitive Salary Package aligned with market standards.
Health Insurance private coverage for your peace of mind.
Meal Allowance enjoy daily meal support.
Relocation Package for candidates moving from abroad (including flight + accommodation support).
Training & Career Growth continuous development and promotion opportunities within the company.
Dynamic Work Environment multicultural teams, social events, and modern offices in Lisbon & Porto.