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Digital Ad Support Associate- Spanish- and English-Speaking
Job summary
A leading recruitment agency is seeking a Customer Support Specialist to assist advertisers on a major global social media platform. This role requires fluent Spanish and English speakers who are passionate about digital marketing and customer service. Candidates will provide B2B support and help clients navigate advertising tools. Relocation assistance is offered for those moving to Lisbon.
Benefits
Qualifications
- Fluent in Spanish and English, both written and spoken.
- Previous experience in customer service or digital marketing is a plus.
- Excellent communication and problem-solving skills.
Responsibilities
- Providing B2B customer support via email, chat, and outbound phone calls.
- Assisting with pre- and post-sales queries related to online advertising tools and services.
- Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
- Analyzing trends and troubleshoot common issues affecting business users.
Skills
Job Openings Digital Ad Support Associate- Spanish- and English-Speaking
Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist toassist advertisers on a major global social media platform. Join amulticultural team supporting small and medium-sized businesses acrossSpanish- and English-speaking markets.
Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).
- Providing B2B customer support via email, chat, and outbound phone calls.
- Assisting with pre- and post-sales queries related to online advertising tools and services.
- Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
- Analyzing trends and troubleshoot common issues affecting business users.
- Offering white glove support by converting email/chat cases into proactive outbound assistance.
- Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
- Previous experience in customer service or digital marketing is a plus.
- Excellent communication and problem-solving skills.
- Ability to multitask using various tools and systems.
- EU citizenship or valid Portuguese work authorization required.
Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.
- Relocation support for international candidates (housing included)or those moving from the distance over 100 km away from Lisbon
- Competitive monthly gross salary of up to 1,366.16, including:
- Base salary + meal, holiday, and Christmas allowances.
- Paid training (15 working days) with a training bonus upon successful completion.
- 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
- 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
- Access to private health insurance after contract signature.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.