German-Speaking Customer Experience Associate | Remote

Cbtalents; Porto; Remote; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A prominent recruitment agency is seeking a German-speaking Customer Experience Associate to assist customers in planning cruise experiences remotely from Portugal. The successful candidate will provide excellent customer service, handle inquiries, and upsell services. Fluency in German (C1+) and proficiency in English (B2+) are required. This role offers career growth opportunities in a vibrant international team.

Qualifikationen

• Experience in a customer-focused environment.
• Excellent communication and persuasion skills.
• Ability to work independently.

Aufgaben

• Assist customers via phone, email, and chat, providing detailed product knowledge.
• Handle sales inquiries with confidence and professionalism.
• Guide clients through available packages, promotions, and upgrades.
• Resolve queries and ensure customer satisfaction throughout the booking process.
• Upsell services when appropriate to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.

Kenntnisse

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Ability to work independently

Jobbeschreibung

Overview

German-Speaking Customer Experience Associate | Remote

Job Openings German-Speaking Customer Experience Associate | Remote

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate.Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Responsibilities

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Required Profile

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently
• Opportunity to work from the comfort of your home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a well-established global client environment