Customer service (Czech)

CBTalents; Lisboa; Teletrabalho; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

An international customer service provider is seeking dedicated Czech-speaking professionals to join its remote customer service team. This role includes handling customer inquiries, providing technical support, and maintaining high satisfaction levels. Candidates should have strong English skills and be flexible to work in rotating shifts. The position offers a base salary and additional benefits such as health insurance and remote work assistance.

Serviços

Daily Meal Allowance

Health Insurance

Remote work setup assistance

Qualificações

• Must be able to communicate effectively in English.
• Experience in customer service is an advantage.
• Must be flexible for rotating shift work.

Responsabilidades

• Handle customer inquiries through various channels.
• Provide product information and technical support.
• Document customer interactions accurately.
• Ensure high customer satisfaction levels.
• Meet established quality and performance metrics.

Conhecimentos

Professional English proficiency

Strong communication abilities

Customer-oriented mindset

Problem-solving skills

Ability to work in rotating shifts

Self-motivated

Descrição da oferta de emprego

About the Role

We are seeking dedicated Czech-speaking professionals to join our international customer service team. This remote position offers an excellent opportunity to work with a global organization while providing exceptional customer support.

• Contract: Permanent (3 months trial period)
• Start Date: January 30, 2025
• Schedule: Monday to Sunday - 24/7 (Rotative Shifts)

Compensation Package

• Base Salary: 890 (paid over 14 months)
• Christmas Bonus: 80 (paid over 12 months)
• Daily Meal Allowance
• Health Insurance
• Remote work setup assistance

Key Responsibilities

• Handle customer inquiries through multiple channels
• Provide product information and technical support
• Process and document customer interactions
• Maintain high customer satisfaction levels
• Follow established procedures and guidelines
• Meet quality and performance metrics

Required Qualifications

• Professional English proficiency
• Strong communication abilities
• Customer-oriented mindset
• Problem-solving skills
• Ability to work in rotating shifts
• Self-motivated with ability to work independently