German-Speaking Remote Cruise Concierge

Cbtalents; Porto; Remote; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A prominent recruitment agency is seeking a German-speaking Customer Experience Associate to assist customers in planning cruise experiences remotely from Portugal. The successful candidate will provide excellent customer service, handle inquiries, and upsell services. Fluency in German (C1+) and proficiency in English (B2+) are required. This role offers career growth opportunities in a vibrant international team.

Qualifikationen

• Experience in a customer-focused environment.
• Excellent communication and persuasion skills.
• Ability to work independently.

Aufgaben

• Assist customers via phone, email, and chat, providing detailed product knowledge.
• Handle sales inquiries with confidence and professionalism.
• Guide clients through available packages, promotions, and upgrades.
• Resolve queries and ensure customer satisfaction throughout the booking process.
• Upsell services when appropriate to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.

Kenntnisse

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Ability to work independently

Jobbeschreibung

A prominent recruitment agency is seeking a German-speaking Customer Experience Associate to assist customers in planning cruise experiences remotely from Portugal. The successful candidate will provide excellent customer service, handle inquiries, and upsell services. Fluency in German (C1+) and proficiency in English (B2+) are required. This role offers career growth opportunities in a vibrant international team.