Remote Norwegian Tech Support Role in Portugal!

Cross Border Talents; Lisboa; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A tech support company is seeking a remote Tech Support specialist for Smart Lighting Devices. The successful candidate will assist customers via phone, email, and chat, requiring fluency in Norwegian and English. This full-time position includes a meal and internet allowance, offering a flexible work schedule from home in Lisbon.

Serviços

Meal allowance

Internet allowance

Qualificações

• Norwegian native speaker with fluency in English (B2).
• Experience in technical support or customer service.
• Ability to handle multiple customer contacts effectively.

Responsabilidades

• Handle technical customer contacts via phone, email, chat, and social messaging channels.
• Provide clear and practical information.
• Assist with pre-sales inquiries, general questions, and technical support issues.
• Manage and escalate customer issues.
• Collaborate with other technicians to resolve or close help tickets.

Conhecimentos

Technical support

Customer service

Problem-solving

Fluency in Norwegian

Fluent English (B2)

Descrição da oferta de emprego

About the job Remote Norwegian Tech Support Role in Portugal!

Position: Tech Support for Smart Lighting Devices
Language: Norwegian Native + English (B2)
Location: Work from home in Lisbon (Candidates from Coimbra to Algarve accepted)
Start Date: 4 September 2024 Onsite, 25 September remote.
Employment Type: Full-time, 6-month contract

Schedule:

• Monday to Friday (including bank holidays)
• Rotational shifts: 07:00 AM to 07:00 PM

Compensation:

• Meal allowance: 7.23 per day
• Internet allowance: 20 per month

Responsibilities:

• Handle technical customer contacts via phone, email, chat, and social messaging channels
• Provide clear and practical information
• Assist with pre-sales inquiries, general questions, and technical support issues
• Manage and escalate customer issues
• Collaborate with other technicians to resolve or close help tickets

Join Our Team!
Be part of a leading company in lighting solutions for professionals, consumers, and the Internet of Things. Our energy-efficient products and services enhance light quality, making lives safer, businesses more productive, and cities more livable.