Affiliate & Communications Manager

ICE Holidays Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel wholesaler in Malaysia is seeking an experienced Affiliate & Communications Manager to drive business growth and manage relationships with partners. The role requires at least 3-4 years of experience in the travel industry, proficiency in English and Bahasa Malaysia, and strong communication skills. You will engage with various partners, promote travel products, and ensure high service standards. This full-time position is based in Kuala Lumpur and includes benefits such as medical insurance, annual leave, and company trips.

Benefits

Annual Leave

Medical Insurance

Training Provided

Company Trip

Qualifications

• Minimum 3‑4 years of working experience in the travel industry, preferably in Sales or Business Development.
• Strong interpersonal, communication, and negotiation skills required.
• Proactive, confident, and able to engage professionally with partners.
• Willing to travel when necessary.

Responsibilities

• Develop and grow new business opportunities with travel agents and corporate clients.
• Maintain strong relationships with existing partners to drive repeat business.
• Promote company travel products through effective presentations and market visits.
• Conduct market research to identify industry trends and customer demands.
• Collaborate with internal teams to ensure smooth execution of sales initiatives.
• Prepare sales proposals, quotations, and business reports for management.

Skills

English proficiency

Bahasa Malaysia proficiency

Interpersonal skills

Negotiation skills

Attention to detail

Tools

Outlook

Excel

Word

PowerPoint

Job description

Position: Affiliate & Communications Manager
Reporting to: Head of Marketing

Company Description: Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region.

As we expand our services into the cruise segment, we are seeking a dedicated Affiliate & Communications Manager to join our team. This position plays a key role in driving digital transformation and operational efficiency across our B2B travel services and will work closely with cross‑functional teams including business stakeholders, developers, and designers to ensure that projects are delivered on time, within scope, and aligned with business objectives.

This is a full‑time onsite position in ICE HOLIDAYS Sdn Bhd’s office in Malaysia.

Job Requirements

• Minimum 3‑4 years of working experience in the travel industry, preferably in Sales, Business Development, or related fields.
• Must be proficient in English and Bahasa Malaysia (spoken, written, and reading). Knowledge of Mandarin is an added advantage.
• Strong interpersonal, communication, and negotiation skills.
• Proactive, confident, and able to engage professionally with partners and clients.
• Excellent follow‑up skills with high attention to detail.
• Comfortable working long hours with computers and mobile devices.
• Basic computer literacy (Outlook, Excel, Word, PowerPoint).
• Willing to travel when required (travel allowance will be provided).

Responsibilities

• Develop and grow new business opportunities with travel agents, corporate clients, tourism partners, and potential industry collaborators.
• Maintain strong relationships with existing partners to drive repeat business and ensure continuous engagement.
• Promote company travel products, packages, and services through effective sales presentations, product briefings, and market visits.
• Conduct market research to identify industry trends, customer demands, and competitive insights to support product development and sales strategies.
• Collaborate closely with internal teams (Operations, Product, Marketing) to ensure smooth execution of sales initiatives and client requirements.
• Attend client meetings, industry events, travel fairs, and roadshows to increase brand visibility and generate new leads.
• Prepare sales proposals, quotations, business reports, and performance updates for management review.
• Achieve monthly and quarterly sales targets set by the company.
• Provide product training and destination updates to partners, enhancing their knowledge and confidence in selling company packages.
• Ensure excellent customer support and follow‑up to maintain high service standards and partner satisfaction.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Allowance Provided
• Company Trip
• 5 Working Days