Supply Chain jobs in United States

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Head of Operations (4PL)

Bachelor's Degree

Senior Manager

Operations

Permanent

As part of the development of Bridgenet Services (BNS), we are seeking to recruit a Head of Operations (4PL) based in Malaysia. This role will be responsible for managing a team of supply-chain analysts in procurement and operations domains, supporting team development, and engaging in regional customer engagements and sales processes. As a senior member of both BNS operations and BDP global EPI Centres, you will help shape our regional development of 4PL products as well as explore future offshoring opportunities.

• Structure, support, and operate the team in charge of our operations and their daily activities.
• Act as a Subject Matter Expert (SME) to support customer engagements, demonstrations, and training within the Asia region.
• Develop the analytics and operations team to deliver high standards in analytics and support activities. Ensure talent development and training in line with corporate policies.
• Manage customer implementations from engagement and requirement definition to steady state operations.
• Collaborate with the BNS organization to support offshore operations growth, develop service levels, and ensure operations meet KPIs.
• Work with digital and data teams to develop new products and capabilities supporting trade management and other objectives.
• Engage with enterprise and customer stakeholders to deliver strategic priorities and promote innovation.

Required skills and experience

• Strong influencing skills with the ability to understand different perspectives and build relationships.
• Experience in leading and developing teams to support customer objectives and continuous improvement.
• Experience in LEAN service delivery and employee engagement activities.
• Strong project management skills for managing large, complex projects from concept to delivery.
• Ability to manage cross-functional teams, monitor performance, and report effectively.
• Ability to engage with customers on key priorities and support change and transformation initiatives.
• A customer-oriented approach with the ability to develop relationships and demonstrate value of BNS services.
• Excellent communication skills across all mediums, including presentation and engagement skills.