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Front Office Duty Manager — Guest Experience Leader
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Front Office Lead: Guest Experience & Operations
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Front Office Duty Manager — Guest Experience Leader
Descrizione del lavoro
A leading hotel in Kajang is seeking a Duty Manager / Front Office Manager to assist in daily operations and ensure optimal guest satisfaction. The ideal candidate has at least 3 years of hospitality experience and proven leadership skills. You will oversee front office staff and handle guest complaints professionally, contributing to a positive hotel environment. This role requires strong interpersonal and communication skills along with the ability to work independently.
Competenze
- Minimum 3 years of hospitality experience.
- Proven experience as Duty Manager or equivalent role.
Mansioni
- Assist Front Office Manager in daily operations.
- Resolve guest complaints and maintain high customer satisfaction.
- Ensure adherence to hotel SOPs.
Conoscenze
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.