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Retail Store Manager
Job summary
A high-end jewellery retail store in Malaysia seeks a Retail Manager to oversee operations and ensure exceptional customer service. Responsibilities include leading sales associates, managing inventory, and driving sales through effective strategies. The ideal candidate has 5+ years of retail management experience, strong leadership and communication skills, knowledge of jewellery trends, and must speak Tamil. This role offers a competitive salary, performance bonuses, opportunities for advancement, and additional perks including accommodation and insurance.
Benefits
Qualifications
- Minimum of 5 years' experience as a retail manager or similar role.
- Ability to inspire and motivate a team.
- Strong communication and interpersonal abilities.
Responsibilities
- Oversee daily store operations and ensure exceptional customer service.
- Lead and train sales associates to achieve sales targets.
- Manage inventory and merchandise display.
- Implement strategies to drive sales.
- Monitor store performance and report on sales trends.
Skills
Education
- Oversee daily store operations, ensuring exceptional customer service and adherence to store policies.
- Lead, train, and motivate a team of sales associates to achieve sales targets and provide outstanding customer experiences.
- Manage inventory, including ordering, receiving, and displaying merchandise.
- Implement effective strategies to drive sales including promotional events, customer engagement activities.
- Maintain high store standards, ensuring a clean, organized, and attractive shopping environment.
- Handle customer inquiries and resolve issues with professionalism and a customer-first attitude.
- Monitor store performance, report on sales trends, and suggest improvements.
- Ensure compliance with all health and safety regulations.
- Represent the store in community events and act as a brand ambassador.
- Proven experience (minimum of 5 years) as a retail manager or in a similar role, preferably in jewellery or high‑end retail.
- Strong leadership and people management skills, with the ability to inspire and motivate a team.
- Excellent communication and interpersonal abilities, capable of being a persuasive spokesperson for the brand.
- Knowledge of the gold jewellery market and latest trends.
- Strong organizational and time‑management skills.
- Proficient in MS Office / Computers in general.
- A positive and energetic personality, with a customer‑oriented approach.
- A problem‑solver with a knack for creative and strategic thinking.
- Bachelor's degree in business administration, Sales, or relevant field; additional certification in Retail Management is a plus.
- Tamil speaking is a MUST.
- Competitive salary with performance bonuses.
- Opportunities for professional growth and career advancement.
- Accommodation Provided.
- Insurance.
- Incentives.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.