Medical jobs in United Kingdom

• Customer Service and Attending to Enquiries

  Receive customers’ & patients’ enquiries (walk-in or via telephone) and provide clear & precise information when required.

  Provide clear directions of Hospital’s facilities to customer upon inquiry.

  Assist customers & patients by directing them to the respective departments and/or consultants’ clinic.

  Triaging & understanding patients’ medical condition so as to be able to provide accurate & appropriate referral to the consultants.

  Provide personalized attention to customers & patients especially for those who face difficulties.

  Ensure all enquiries and concerns are promptly looked at and addressed appropriately.

  Comply with the basic customer service courtesy protocol – greetings, smile and eye contact and to address to customers & patients appropriately.

  Maintain customers’ & patients’ confidentiality and discreteness at all times.

• Attend to VVIP/VIP Customers & Patients

  Assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required.

  Conduct patient rounds within the hospital (i.e.: wards, outpatient, admission/discharge, A&E, etc.).

  Assess/screen patients during rounds in order to provide immediate assistance where required.

• Handling of Feedbacks/Complaint Management

  Address to all feedbacks promptly and professionally.

  Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstanding.

  Ensure proper follow through for all complaint cases until resolution.

  Arrange meetings by coordinating between the relevant departments' HOD to attend to the complainant.

  Draft reply letters for the complainant based on the input provided by the relevant departments.

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.

Minimum 2 years of relevant working experience, preferably in healthcare, retail or hospitality industry.

Skills: Customer service, self-initiative, multitask, responsive, independent, and communication.

Willing to 6 days per week including weekends and public holidays.

• Annual contractual bonus (13th month salary) and performance bonus.
• Medical, Dental and Optical benefits.
• Career development, rewards and recognition.
• Open and great working environment and team!

Average processing is around 2 to 4 weeks. Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.