Marketing Digital jobs in United States

The Customer Support and Client Coordinator plays a key role in ensuring an exceptional client experience from first contact through ongoing service delivery. This position combines client-facing responsibilities with administrative and operational support to ensure smooth day-to-day centre operations. The role requires empathy, strong communication, and the ability to coordinate effectively across departments in a fast-paced, service-oriented environment.

• Client Support & Coordination
  • Serve as the first point of contact for client enquiries and intake.
  • Guide families and clients through the service process, including consultation scheduling and follow-ups.
  • Provide clear information about services and ensure a warm, client-centred experience at every touchpoint.
  • Respond promptly to internal and external enquiries via email, phone, and in-person interactions.
  • Schedule, register, and update client appointments and records accurately.
  • Manage client invoicing and payments, ensuring timely processing and proper documentation.
  • Maintain and update client databases to ensure completeness, accuracy, and confidentiality.
  • Collaborate with clinical and administrative teams to ensure effective client coordination and seamless service delivery.
• Administrative & Operational Support
  • Perform general administrative tasks to support the efficient daily functioning of the centre.
  • Contribute to facility upkeep and resource management to ensure a comfortable and professional environment.
  • Assist in vendor coordination, procurement, repair and service requests, and report preparation.
  • Support cross-functional coordination across departments to enhance workflow and operational efficiency.
• Marketing and Digital Support
  • Support marketing campaign planning and execution across digital and social media platforms (Facebook, Instagram, LinkedIn, Twitter, Blog, Email).
  • Assist in creating engaging written, visual, and video content for marketing channels.
  • Ensure regular updates and maintenance of social media platforms and the company website.
  • Contribute ideas to enhance the centre’s online presence and community engagement.

• Diploma or Degree in Healthcare Management, Psychology, Business Administration, or a related field.
• Strong communication and interpersonal skills with the ability to build rapport and handle sensitive client situations with empathy and professionalism.
• Highly organised, detail-oriented, and proficient with digital tools and office systems.
• Experience in educational, clinical, or client service environments is an advantage.
• Empathetic, service-minded, and team-oriented, with a genuine passion for supporting clients’ wellbeing.
• Excellent written and verbal communication skills in English and Bahasa Malaysia.
• Strong multitasking and problem-solving abilities; able to adapt to changing priorities.
• Proactive and independent, with strong initiative and accountability.
• Proficient in Microsoft Office Suite, Google Workspace, and basic CRM or scheduling tools.
• Prior experience in customer support, client coordination, or administrative roles is preferred.
• Familiarity with social media platforms and basic marketing concepts will be an advantage.