Postes à Johor Bahru, Malaisie

Employment Type: Full-time
Reports To: General Manager
Experience Required: 1+ years
Education: Bachelors degree or diploma in IT, Computer Science, or a related field

This is a remote work opportunity!

• Lead pre-sales activities, product demonstrations, and develop winning technical proposals.

• Manage project implementation, including requirement studies, training plans, UAT, and documentation.

• Deliver post-sales support with a customer-centric approach to ensure satisfaction and retention.

• Collaborate with internal teams, clients, and partners to drive successful project delivery.

• Uphold company standards for HSE, QMS (ISO 9001), and customer communication best practices.

• Create compelling demos and presentations tailored to client needs.

• Conduct end-user training and provide ongoing support.

• Monitor customer adoption and satisfaction post-implementation.

• Provide feedback and continuous improvement suggestions to management.

• Align with company HR, QHSE, and Customer Service policies.

• 1+ years experience in application support or project delivery.

• Strong project management and troubleshooting skills.

• Confident in conducting product demos across multiple product lines.

• Excellent communication and time management skills.

• Strong leadership and team collaboration abilities.

• Ability to work effectively under pressure and tight deadlines.

Key Performance Indicators

• Customer Retention Rate

• Customer Satisfaction Score

• Project Timeliness and Budget Compliance

• Post-Training Support Requests

• Support Response Times

You'll be part of a mission-driven team committed to excellence, innovation, and customer success. We offer a supportive environment where your ideas matter, and your growth is our priority.

Ready to deliver impact?

Apply now!