Restaurant Manager

Skyline Catering SDN BHD; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food service company in Johor Bahru, Malaysia is seeking an experienced candidate to ensure guest satisfaction in a leadership role. The ideal applicant should have at least 3-4 years of experience in the Food & Beverage industry and be fluent in both English and Chinese. Responsibilities include supervising service, addressing guest complaints, and maintaining operational standards. Excellent communication and leadership skills are essential for this role.

Qualifications

• Minimum of 3-4 years of experience in the Food & Beverage industry.
• Able to build lasting relationships with guests.

Responsibilities

• Ensure guests' needs and expectations are met by providing efficient service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests' needs and complaints promptly.
• Supervise food and beverage service by directing subordinates.
• Submit monthly paperwork and requisite forms.

Skills

Fluent in spoken and written English

Fluent in spoken and written Chinese

Excellent communication skills

Interpersonal skills

Leadership skills

Basic IT competency

Job description

• Ensure guests needs and expectations are met by providing an efficient and professional service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests needs and complaints promptly and politely.
• Resolve all potential service failure issues.
• Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis
• Supervise food and beverage service by directing and guiding subordinates.
• Attend meetings and briefings
• Submit monthly paperwork to and requisite forms from respective departments.
• Execute any duty that may be assigned from time to time by the Management.
• Minimum of 3-4 years of experience in Food & Beverage industry.
• Fluent in spoken and written Eng and Chinese

(in order to attend to English and Mandarin speaking guests needs and complaints promptly and politely.)

• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Basic competency in IT.
• Possess good initiative and leadership skills.