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A high-growth electronics company in Kuala Lumpur is seeking a full-time Customer Delivery Lead to enhance customer satisfaction and manage the Customer Service and Order Scheduler team. This role involves coordinating delivery schedules, addressing customer inquiries, and developing a customer-centric culture. The ideal candidate has a diploma or degree, a minimum of 3-5 years in Customer Service, and exceptional leadership skills, with in-office requirements.
We are looking for a full-time Customer Delivery Lead based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high-growth electronics company, we seek a candidate with experience in building and nurturing an exceptional Customer Service and Order Scheduler team that consistently provides WOW experience for our customers, solidifying PRISM+ as the best customer-oriented company.
This passionate and experienced individual will help drive customer satisfaction by exceeding expectations and fostering a positive culture and mindset within the team. The Delivery Lead will report directly to the Head of Customer Experience.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.