Customer Support Specialist - Russian Speaker - 9 Months Renewable Contract

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Part time

Job summary

A global customer service provider is seeking a proactive Customer Support Specialist in George Town, Malaysia. The role requires 1–2 years of customer service experience and proficiency in English and Russian. Responsibilities include handling B2B inquiries and providing support via various channels. This position is on a 9-month renewable contract, offering a chance to work in a fast-paced multicultural environment.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support.
• Proficient in English and Russian, both written and verbal.
• Strong communication and problem-solving skills required.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback.

Skills

Customer service experience

Proficient in English and Russian

Strong communication skills

Problem-solving skills

Ability to work in a multicultural environment

Job description

Overview

About the Role

We are looking for a proactive and customer-focusedCustomer Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience incustomer service, helpdesk, or shared service support(B2B experience preferred).

• Proficient in English and Russian (both written and verbal).

• Strong communication and problem-solving skills.

• Comfortable working in a fast-paced, multicultural environment.

• Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

• Provide first-line support to business clients via email, chat, or phone.

• Manage and resolve B2B inquiries related to orders, accounts, and system usage.

• Collaborate with internal teams to ensure timely and accurate responses.

• Document all customer interactions and feedback within the system.

• Handle escalations professionally and ensure service-level targets are met.

• Support process improvements and contribute to continuous service enhanceme