Customer Support Specialist - German Speaker - 9 Months Renewable Contract

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global service provider in George Town is seeking a Customer Support Specialist to join their regional support team. The ideal candidate should have 1-2 years of experience in customer service, be proficient in English and German, and possess strong communication skills. The role involves providing first-line support to business clients through various channels and managing B2B inquiries. Good problem-solving skills and a willingness to work in a multicultural environment are essential. This position offers a 9-month renewable contract.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support.
• Proficient in English and German (both written and verbal).
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.

Skills

Customer service experience

Proficient in English and German

Communication skills

Problem-solving skills

Ability to work in a multicultural environment

Job description

Overview

About the Role

We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and German (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service enhanceme