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Credit Recovery Officer
Job summary
A financial services company in Selangor is seeking candidates for a customer service role involving debt collection and payment reminders. Applicants should have strong communication skills, particularly in English and Bahasa Malaysia. Experience in banking or call centers is advantageous. The position is open to SPM, STPM holders, and fresh graduates with diplomas or degrees. The role includes achieving collection targets and ensuring compliance with company policies.
Qualifications
- At least SPM or STPM holders with customer service and collection experience.
- Fresh graduates with a diploma or degree are welcome.
- Strong communication skills in English and Bahasa Malaysia are essential.
Responsibilities
- Call customers to remind them of past due payments.
- Clarify non-payment issues with customers.
- Work with customers to arrange repayment solutions.
- Recommend and initiate legal actions for debt recovery.
- Follow up on promises to pay.
- Achieve collection targets.
- Ensure actions comply with corporate and credit policies.
- Take on additional tasks when assigned.
Skills
Education
EFFECTIVE RISK MANAGEMENT SDN. BHD – Selangor
- Call customers to remind them of past due payments.
- Clarify with customers on non-payment issues.
- Work with customers to solve payment problems and make workable repayment arrangements.
- Recommend and initiate recall of credit facilities/or legal action to recover debts.
- Follow up on broken promises to pay.
- Achieve the collection targets set.
- Ensure that collection actions are taken are within corporate guidelines, credit policies and collection policies.
- Take on additional task /or projects when assigned.
- At least SPM, STPM holders with Customer service and Collection experience.
- Fresh Graduate, Diploma/Degree.
- Strong communication skills, especially English and Bahasa Malaysia.
- Banking experience or call centre experience will also be advantage.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.