Telemedicine Administrator (100% Remote Work)

HMI Managed Healthcare; Remote; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider is seeking a committed candidate for telemedicine support in Johor, Malaysia. This role involves monitoring calls, handling billing, and updating medical records during night shifts. Suitable candidates should possess professional English proficiency and knowledge of Microsoft Office applications. Previous experience in healthcare is preferred. This position requires flexibility to handle shifting schedules and collaborate with various teams.

Qualifications

• Able to work at least 3-night shifts a week.
• Professional English proficiency in both spoken and written forms.
• Knowledge of Microsoft Office applications (Powerpoint, Word, and Excel).

Responsibilities

• Ensure all telemedicine calls are picked up by the doctor.
• Monitor the telemedicine dashboard during your shift.
• Ensure correct billing and guide patient through check out.

Skills

Professional English proficiency

Microsoft Office applications knowledge

Ability to work night shifts

Job description

Responsibilities

• Ensure all the telemedicine calls are being picked up by the doctor. Call and Nudge the doctor on duty for call back request/ miss call
• Monitor the telemedicine dashboard during your shift
• Ensure correct billing and guide patient to check out after consultation
• Liaise with clinic assistant and arrange medicine for dispensing
• Update and keep all medical records in excel during your shift
• Ensure all claiming are done during your shift
• Able to work with various team members- IT team, Policy admin team

Qualifications

• Able to work at least 3-night shifts a week
• Professional English proficiency (both spoken and written)
• Knowledge of Microsoft Office applications (Powerpoint, Word and Excel)
• Preferably past experience in Healthcare - Medical Support & Assistant or equivalent.
• 3 Rotation Shift: 7am to 3pm; 3pm to 11pm; 11pm to 7am
• Ability to commit for rostered rotational shift work.

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