Customer Support Executive Taiwan Market

Lifework HR Services Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service provider in Malaysia is seeking individuals for a customer support role. Responsibilities include assisting customers with enquiries and service requests, promoting a professional image of the company, and resolving issues efficiently. Ideal candidates are motivated team players, preferably with some experience, and must be proficient in Mandarin. This position offers opportunities for promotion and professional development.

Benefits

Opportunities for promotion

Professional development

Allowance Provided

Training Provided

Qualifications

• Fresh graduate is encouraged to apply.
• At least one year of working experience in contact center or customer support.
• Must be able to speak and understand Mandarin (Traditional Mandarin).

Responsibilities

• Assist customers with general enquiries and service support.
• Promote a unified and professional image of the company.
• Use Knowledge Bases to resolve hardware or software issues.

Skills

Communication skills

Problem-solving skills

Team player

Proficient in MS Office

Education

SPM, Diploma, Degree in any discipline

Job description

Qualifications & Requirements

• Fresh graduate is encouraged to apply and/or SPM, Diploma, Degree in any discipline.
• At least one (1) year working experience in contact center or customer support related field.
• Proficient in relevant computer applications like MS Office.
• Demonstrate excellent communication and problem-solving skills.
• Highly motivated and result-oriented team player with good interpersonal skills.
• Able to work independently and as a team.
• Have pleasant disposition and attitude.
• Ability to handle stressful situation appropriately.
• Able to work on rotational shifts and public holidays – Taiwan Public Holiday
• MUST be able to speak & understand Mandarin (Traditional Mandarin)

Job Responsibilities

• Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
• As a first point of contact, promote a unified and professional image of the company as a whole.
• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
• Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
• Processing of consumables and supplies orders for customers.
• Conduct daily activities in accordance with company’s policies, procedures and code of conduct.
• Conduct daily activities in a quality and environmentally responsible manner in accordance with company’s policies.

Benefits

• Opportunities for promotion
• Professional development
• Allowance Provided
• Training Provided

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