Jobs in Ciudad De Mexico, Mexico

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.

Job Title: Cloud Operations Engineer

How You’ll Make an Impact:

As a Cloud Operations Engineer, you’ll be the frontline support for our global infrastructure, playing a key role in ensuring 24/7 operational stability across our AWS-based environment. Your core responsibilities will include monitoring critical systems through platforms such as Datadog, PagerDuty, and CloudWatch, rapidly validating alerts, and escalating verified incidents based on clearly defined protocols.

You’ll execute operational tasks, follow documented procedures for common issues, and manage standard maintenance activities. You'll also have opportunities to collaborate directly with senior engineers across SRE, DevOps, and Infrastructure teams, contributing to the resolution of a wide range of technical challenges and gaining exposure to complex, real-world systems.

Acting as the central communication point during incidents, you’ll maintain clear, timely updates to stakeholders and facilitate smooth transitions between engineering and support teams.

Our Network Operations Team:

You’ll be joining a brand-new team at the ground level, helping shape the future of SaaS operations for a company undergoing exciting growth. Working closely with SRE, DevOps, Security, and various Workload teams, you’ll be at the heart of collaborative problem-solving and operational innovation. It’s a rare chance to build, influence, and grow in a highly visible and impactful role.

This role offers a rare opportunity to gain deep, hands‑on experience in cloud operations and incident management while working alongside high-performing engineering teams. You'll build the foundation for growth into specialized areas like SRE, DevOps, or Infrastructure Engineering, with direct exposure to real-world systems at scale.

What You Bring to the Team:

• Continuously monitor alerting channels (PagerDuty, DataDog, CloudWatch, Prometheus/Grafana), validate alerts, filter false positives, and provide first‑line support for site operations and infrastructure issues
• Serve as the communication hub during incidents, providing regular status updates to stakeholders, escalating verified incidents to appropriate on‑call teams, and maintaining incident bridges with proper handoffs
• Execute documented runbooks and standard operating procedures for common issues, handling infrastructure access requests, basic troubleshooting, and deployment support activities
• Investigate initial security alerts, monitor application performance, and process routine change requests, configuration updates, and maintenance tasks across operational teams
• Create and maintain operational runbooks, update documentation based on incident learnings, and contribute to post‑incident reviews to drive continuous improvement
• Assist with monitoring configuration including adding new monitors, adjusting alert thresholds, and optimizing alerting systems to reduce noise and improve signal quality
• Work independently during off‑hours shifts in a remote, global team environment while maintaining strong collaboration and knowing when to elevate complex issues

What Sets You Up for Success:

• 3+ years of experience in IT operations, technical support, or related field with hands‑on exposure to monitoring tools like DataDog, Prometheus/Grafana, or AWS CloudWatch
• Strong understanding of incident response procedures, escalation protocols, and emergency response workflows with experience using ticketing systems (Jira) and project management tools
• Foundational networking skills and basic understanding of AWS services including EC2, S3, CloudWatch, and IAM
• Exposure to containerization concepts (Docker and Kubernetes) and basic ability to read and understand Terraform
• Previous experience in a 24/7 operations environment with hands‑on use of PagerDuty or similar alerting systems
• Excellent written and verbal communication skills in English with ability to provide clear status updates during high‑pressure incidents
• Detail‑oriented with strong documentation skills and ability to work effectively across multiple teams in a fully remote, global environment
• Bachelor's degree in Computer Science or related field, OR equivalent practical experience demonstrating technical aptitude and problem‑solving abilities

Bonus Skills to Stand Out (Optional):

• Familiarity with web application servers (NGINX), databases (MySQL, PostgreSQL), caching technologies (Redis, Memcached), and Infrastructure as Code tools (Terraform)
• Ability to write (not just read) Bash/Python scripts, understanding of CI/CD concepts (GitHub Actions, ArgoCD), and experience with queue technologies (SQS) or application performance monitoring best practices

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world‑class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion‑dollar industry, this is your chance to be part of something extraordinary.

• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Top 10 People’s Choice(2024)
• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind, and deaf‑disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858‑201‑7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

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