Global SaaS Customer Success Manager (Remote)

Deel; A distancia; MXN 688,000 - 1,034,000; Jornada completa

Descripción de la vacante

A leading payroll and HR platform in Mexico City seeks a Customer Success Manager to build and maintain relationships with SMB clients. This role requires at least 2 years of experience, strong analysis skills, and a knack for addressing customer needs. Responsibilities include managing accounts, identifying risks, and driving platform adoption. The successful candidate will thrive in a dynamic environment and possess a growth mindset. Join a team committed to inclusive and equitable workplace practices.

Servicios

Stock grant opportunities

Flexible remote work

WeWork access

Formación

• 2+ years of experience in customer success or advisory roles.
• A strong desire to be in the technology space.
• Strong analytical foundation with ability to manipulate data.
• Proven track record of achievement in past roles.

Responsabilidades

• Manage a high volume of SMB accounts as a Customer Success Manager.
• Build relationships with clients and identify growth opportunities.
• Collect product feedback to improve customer experience.
• Coordinate internal stakeholders for timely response to requests.
• Drive feature adoption for better retention.

Conocimientos

Relationship building

Data analysis

Customer service

Project management

Calm under pressure

Educación

2+ years of experience in related role

Descripción del empleo

A leading payroll and HR platform in Mexico City seeks a Customer Success Manager to build and maintain relationships with SMB clients. This role requires at least 2 years of experience, strong analysis skills, and a knack for addressing customer needs. Responsibilities include managing accounts, identifying risks, and driving platform adoption. The successful candidate will thrive in a dynamic environment and possess a growth mindset. Join a team committed to inclusive and equitable workplace practices.